Application Support

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Application Support
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Application Support

• Application Support Analysts support managed
  IT support services delivered to users within an
  organization, enabling the required business
  processes needed for the business to be
  successful. By default it means they enable
  people to execute their responsibilities within
  their relevant business processes

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Application Support Services

• Root cause analysis
• Enhancement
• New development
• Software release management
• Apply patches

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What is Difference between Technical Support and
Application Support?

• Technical Support-The technical support team is
  composed of individuals that are familiar with
  the ins and outs of a device. With this
  knowledge, they are able to troubleshoot most
  problems that a user experiences. Information on
  how to reach technical support is usually
  provided with the packaged materials included
  with a device
• Application Support-An application support
  engineer delivers technical support for software
  applications and technologies to a specific
  target audience, according to the needs of a
  business. These professionals understand
  high-level technologies, and help to interpret
  feedback from end users or address other issues
  as necessary.

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Types of Application Support
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What is Production Application Support?

• Production support is the practices and
  disciplines of supporting the IT
  systems/applications which are currently being
  used by the end users. These teams may include
  developers, system engineers and database
  administrators.

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Benefits of Application Support

• Concentrate On Core Activities
• Increased Technical Expertise
• Outsourcing Is Cost-Effective
• Increased Internal Staff Efficiency
• Maximized Flexibility

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Application Support and Maintenance
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Thank You.

• Presented
  By
• Flightcase IT Services
• 
  For more details
• 
  Email - info_at_fltcase.com
• 
  Phone No. - (817) 350-601