Airline Disruption Management Services - PowerPoint PPT Presentation

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Airline Disruption Management Services

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Airlines operate in a volatile, ever-changing environment. They are influenced by many external factors that impact their business – on the ground and in the air. – PowerPoint PPT presentation

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Title: Airline Disruption Management Services


1
Airline Disruption Management Services
2
What is Airline Disruption?
  • Airlines operate in a volatile, ever-changing
    environment. They are influenced by many external
    factors that impact their business on the
    ground and in the air.
  • Extreme weather conditions, industrial action,
    air traffic congestion, are some of the
    disruptions and to deal with same, airlines need
    the agility to restore normal services swiftly
    and cost-efficiently.

3
Causes of Airline Disruption
4
Benefits of Airline Disruption Management
Services or IROPS
  • Airline disruption management services or IROPS
    (Irregular operations Support Services) helps
    customers see faster resolution of disruption and
    more transparency in the information they
    receive.
  • Airlines Airports will see lower costs of
    disruption and less damage to customer
    satisfaction and loyalty.
  • Travel Partners will have better visibility of
    events and increased ability to make resources
    available when most needed.

5
Improved Airline Disruption Management Services
or IROPS Benefits To Airlines
  • Enhanced Passenger Satisfaction
  • Accessibility of ground staff to convey unrivaled
    client benefit.
  • Powerful control to limit affect through verbal
    exchange and online networking.
  • Minimum Passenger Impact
  • Customers can go to their goal as right on time
    as could be expected under the circumstances.
  • Customers with unique needs and demands are taken
    into account viably.
  • Reduced Costs, Increased Savings
  • Lessens labor necessity considerably.
  • Saves money on lodging settlement costs.
  • Improved Productivity and Turnaround Time
  • 20 times quicker re-booking.
  • An airplane with pax heap of 180 can be re-booked
    in 45 minutes level.

6
IGT Passenger-centric IROPS Management Includes
  • Passenger Management
  • Re-accommodation.
  • Schedule Changes.
  • Notifications-SMS, Calls, Emails, Social Media.
  • Exchanges Reissuance.
  • Downgrade Services.
  • Claims.
  • Process Management
  • Revalidations.
  • Mishandled Baggage.
  • Refunds.
  • Seat Management.
  • Baggage Recheck-in Visa Assistance.

7
Contact Details
  • Corporate Headquarters
  • Echelon Building, Plot No. 49, Sector-32,Gurugram
    122 001, Haryana, India
  • CIN No. U72300DL1998PTC097150
  • Tel 91 (0124) 435 5101
  • Email mktg_at_interglobetechnologies.com
  • Website www.interglobetechnologies.com
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