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Title: BUSN 258 PAPERS Lifetime Success / busn258papers.com


1
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
2
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 All Homework Assigments, You Decide,
    Case Study
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  •  
  • BUSN 258 Week 1 Homework Asssignment Independent
    Auto Sales and Service (NEW)
  • BUSN 258 Week 3 Homework Asssignment Independent
    Auto Sales and Service (NEW)

3
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Final Exam (All 3 Sets)
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  •  
  • BUSN 258 Final Exam (NEW)
  • BUSN 258 Week 8 Final Exam 1

4
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
BUSN 258 Final Exam (NEW) FOR MORE CLASSES
VISIT www.busn258papers.com     BUSN 258 Final
Exam (NEW) Question 1.1. (TCO 1) Which of these
key organizational behaviors helps customers to
interact with your organization? Question 2.2.
(TCO 1) Which of these key organizational
behaviors helps customers to stay close after a
5
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Midterm (All 3 Sets)
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  • BUSN 258 Midterm (NEW)
  • BUSN 258 Week 4 Midterm - Set 1
  • BUSN 258 Week 4 Midterm - Set 2

6
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Midterm (NEW)
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  • BUSN 258 Week 4 Midterm (NEW)
  • BUSN 258 Midterm
  • 1. Question (TCO 9) How many
    people is an unhappy customer likely to tell
    about a bad experience?

7
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 1 Assignment (Devry)
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  •  
  • 1. What major corporations that youve heard of
    seem to be doing the best job of building
    customer loyalty? In what ways do they attempt to
    build long-term relationships with customers?
  • 2. How do ripple effects escalate the problem of
    the lost customer?

8
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 1 DQ 1Positive Impact of Good
    Customer Service
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  •  
  • BUSN 258 Week 1 DQ Impact of Good Customer
    Service
  • How does good customer service positively affect
    both the company and the customer?

9
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 1 DQ 2 Relation With Customers
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  •  
  • BUSN 258 Week 1 DQ Relation With Customers
  • How can companies build healthy relationships
    with customers?

10
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 1 Homework AsssignmentIndependent
    Auto Sales and Service (NEW)
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  •  
  • BUSN 258 Week 1 Homework Asssignment
  • Choose either the Independent Auto Sales and
    Service (IAS) case on
  • page 16, or the Network Nutrition Distributors
    (NND) case on page 17. For

11
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 1 to 7 All DQs
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  • This Tutorial contains All DQs (Except Week 6
    DQ1, Week 7 DQ1)
  • BUSN 258 Week 1 DQ 1 Positive Impact of Good
    Customer Service

12
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 2 Assignment (Devry)
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  •  
  • 1.What are some factors (patterns of behavior)
    that project a companys culture? List several
    examples from organizations you work in.

13
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
BUSN 258 Week 2 DQ 1 Engaging Your Customers FOR
MORE CLASSES VISIT www.busn258papers.com     BUSN
258 Week 2 DQ Engaging Your Customers Choose one
of the Action Tips presented in Chapter 2 of the
textbook and describe the tip, as well as how you
14
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 2 DQ 2 Listening To Your Customers
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  •  
  • DQ 2
  • Listening to Your Customers (graded)
  • Choose one of the Action Tips presented in
    Chapter 3 of the textbook and describe the tip,
    as well as why it is important. Illustrate your
    argument with an example

15
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
BUSN 258 Week 2 You Decide (Devry) FOR MORE
CLASSES VISIT www.busn258papers.com   Read the
You Decide scenario and decide on a response.
Your goal is to identify the critical issues in
the scenario and determine how you would resolve.
Write a report correctly formatted of at least
125 words. Drop the report
16
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
BUSN 258 Week 3 Case Study (Devry) FOR MORE
CLASSES VISIT www.busn258papers.com   1.
Interview After completing your assigned
readings for this week, interview someone who has
a customer relations/customer service role or
responsibility where the person has
organizational responsibility and
17
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 3 Case Study McDuffie Dentistry
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  • BUSN 258 Week 3 Case Study McDuffie Dentistry

18
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 3 DQ 1 Talkng to Your Customers on
    Phone
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  • BUSN 258 Week 6 DQ Talkng to Your Customers on
    Phone
  • Choose one of the Action Tips in Chapter 4 of the
    textbook, and discuss it with examples.

19
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 3 DQ 2 Electronic and Internet
    Communication
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  • BUSN 258 Week 3 DQ Electronic and Internet
    Communication
  • Choose one of the Action Tips in Chapter 5 of the
    textbook, and discuss why it is important.
    Provide an example of the tip, from your
    experience as a customer, or your experience as
    an employee.

20
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 3 Homework AsssignmentIndependent
    Auto Sales and Service (NEW)
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  •  
  • Continuing either the Independent Auto Sales and
    Service (IAS) or
  • Network Nutrition Distributors (NND) case that
    you started in Week 1, answer

21
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
BUSN 258 Week 4 Assignment (Devry) FOR MORE
CLASSES VISIT www.busn258papers.com   1. Look
back on your own experiences as a customer and
identify situations when little things have made
a difference in your buying decision. Think, for
example, of places you have stopped doing
business with. What
22
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 4 DQ 1 Addressing Customer Turnoffs
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  • Addressing Customer Turnoffs (graded)
  • What causes customers to become dissatisfied and
    turned off? How can you prevent it?

23
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 4 DQ 2 Emerging Trends in Customer
    Service
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  • Emerging Trends in Customer Service
  • Choose one emerging trend in customer service and
    discuss how it is impacting the relationships
    between companies and customers

24
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 4 Midterm - Set 1 (Devry)
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  •  
  • 1.Question
  • (TCO 1) Excellent organizations are
  • Question (TCO 2) The Gallup organization studied
    the impact of customer ________ on long-term
    customer loyalty and profitability.

25
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 4 Midterm - Set 2 (Devry)
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  • 1.
  • Question
  • (TCO 1) The letter L in the acronym LIFE stands
    for ________.
  • 2. Question (TCO 2) Customer loyalty is

26
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 5 Assignment (Devry)
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  • 1. How can organizations become more open to
    feedback? What kinds of employee training would
    help? What would you tell your employees about
    feedback importance if you were the boss?

27
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 5 DQ 1 Collecting Customer Feedback
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  •  
  • Collecting Customer Feedback
  • How can companies collect feedback from
    customers, and how much data should be collected?

28
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 5 DQ 2 Handling Customer Complaints
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  • Handling Customer Complaints
  • How should you handle a dissatisfied customer?
    What about a customer with unreasonable
    complaints?

29
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
BUSN 258 Week 5 You Decide (Devry) FOR MORE
CLASSES VISIT www.busn258papers.com     Scenario
Summary You are a general manager with a service
company. You are hearing comments from your sales
group that customers are unhappy with your
company. The comments range from poor service,
missed assignments, to
30
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 6 Case Study (Devry)
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  •  
  • BUSN 258 Week 6 Case Study LL Bean ATT

31
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 6 Case Study Trader Joes and Time
    Warner Cable
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  • Companies with Good and Bad Service
  • Trader Joes Time Warner Cable

32
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 6 DQ 2 Using Information to Exceed
    Customer Expectations
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  • DQ 2
  • Using Information to Exceed Customer Expectations
    (graded)
  • Explain how providing accurate and timely
    information can be used to exceed customer
    expectations.

33
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 6 Homework Asssignment Independent
    Auto Sales and Service (NEW)
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  •  
  • Continuing either the Independent Auto Sales and
    Service (IAS) or
  • Network Nutrition Distributors (NND) case that
    you started in Week 1 and

34
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 7 Assignment (Devry)
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  •  
  • 1.Which of the two general causes of
    stress,worker characteristics and working
    conditions,is the most significant in your job?
    How can you control or manage it?

35
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 7 DQ 2 Stress and Customer Service
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  • DQ 2
  • Stress and Customer Service (graded)
  • Customer service can be seen as a kind of
    emotional labor. How can you reduce stress and
    prevent burnout if you are a customer service
    representative

36
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
BUSN 258 Week 7 You Decide (Devry) FOR MORE
CLASSES VISIT www.busn258papers.com   Scenario
Summary   You are Bob Yeader, a Sales Manager, of
a small printing company. One of you sales people
asked for a meeting. The meeting was difficult.
The sales person, Pat Lawson, broke down in the
meeting. Pat said the work was too
37
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 8 Final Exam 1 (Devry)
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  • 1.
  • Question
  • (TCO 1) The best way to win customer loyalty is
    to
  • 2.
  • Question
  • (TCO 2) Which of the following problems is NOT
    listed as a people turnoff?

38
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
  • BUSN 258 Week 8 Final Exam 2 (Devry)
  • FOR MORE CLASSES VISIT
  • www.busn258papers.com
  •  
  • 1.
  • Question
  • (TCO 1) The first step to reduce waiting time is
    to
  • 2.
  • Question
  • (TCO 2) Communication turnoffs often occur when
    employees are ignorant of

39
BUSN 258 PAPERS Lifetime Success /
busn258papers.com
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