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For more course tutorials visit Uophelp is now newtonhelp.com www.newtonhelp.com BUSN 258 Week 1 Homework Asssignment Independent Auto Sales and Service (NEW) BUSN 258 Week 3 Homework Asssignment Independent Auto Sales and Service (NEW) BUSN 258 Week 6 Homework Asssignment Independent Auto Sales and Service (NEW) BUSN 258 Week 6 Case Study Trader Joe’s & Time Warner Cable BUSN 258 Week 3 Case Study McDuffie Dentistry – PowerPoint PPT presentation

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Title: BUSN 258 help Minds Online/newtonhelp.com

1
BUSN 258 help Minds Online/newtonhelp.com
2
BUSN 258 All Homework Assigments, You Decide,
Case Study

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BUSN 258 Week 1 Homework Asssignment
Independent Auto Sales and Service (NEW)
BUSN 258 Week 3 Homework Asssignment Independent
Auto Sales and Service (NEW)
BUSN 258 Week 6 Homework Asssignment Independent
Auto Sales and Service (NEW)
BUSN 258 Week 6 Case Study Trader Joes Time
Warner Cable
BUSN 258 Week 3 Case Study McDuffie Dentistry

3
BUSN 258 Final Exam (All 3 Sets)

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BUSN 258 Final Exam (NEW)
BUSN 258 Week 8 Final Exam 1
BUSN 258 Week 8 Final Exam 2

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BUSN 258 Final Exam (NEW)

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BUSN 258 Final Exam (NEW)
Question 1.1. (TCO 1) Which of these key
organizational behaviors helps customers to
interact with your organization?
Question 2.2. (TCO 1) Which of these key
organizational behaviors helps customers to stay
close after a transaction?
Question 3.3. (TCO 2) Which of these can be a
value turnoff for customers?

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BUSN 258 Midterm (All 3 Sets)

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BUSN 258 Midterm (NEW)
BUSN 258 Week 4 Midterm - Set 1
BUSN 258 Week 4 Midterm - Set 2

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BUSN 258 Midterm (NEW)

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BUSN 258 Week 4 Midterm (NEW)
BUSN 258 Midterm
1. Question (TCO 9) How many
people is an unhappy customer likely to tell
about a bad experience?
Question 2. (TCO 4) What is one of the
benefits of treating customers fairly to generate
customer loyalty?
Question 3. (TCO 1) Which of these core
customer service competencies reflects the notion
that customer service employees need to seize
opportunities to satisfy a customer request
quickly?

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BUSN 258 Week 1 Assignment

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1. What major corporations that youve
heard of seem to be doing the best job of
building customer loyalty? In what ways do they
attempt to build long-term relationships with
customers?
2. How do ripple effects escalate the problem of
the lost customer?

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BUSN 258 Week 1 DQ 1Positive Impact of Good
Customer Service

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BUSN 258 Week 1 DQ Impact of Good
Customer Service
How does good customer service positively affect
both the company and the customer?

9
BUSN 258 Week 1 DQ 2 Relation With Customers

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USN 258 Week 1 DQ Relation With Customers
How can companies build healthy relationships
with customers?

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BUSN 258 Week 1 Homework AsssignmentIndependent
Auto Sales and Service (NEW)

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BUSN 258 Week 1 Homework Asssignment
Choose either the Independent Auto Sales and
Service (IAS) case on
page 16, or the Network Nutrition Distributors
(NND) case on page 17. For

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BUSN 258 Week 1 to 7 All DQs

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This Tutorial contains All DQs (Except Week 6
DQ1, Week 7 DQ1)
BUSN 258 Week 1 DQ 1 Positive Impact of Good
Customer Service
BUSN 258 Week 1 DQ 2 Relation With Customers
BUSN 258 Week 2 DQ 1 Engaging Your Customers
BUSN 258 Week 2 DQ 2 Listening To Your Customers

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BUSN 258 Week 2 Assignment

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1.What are some factors (patterns of behavior)
that project a companys culture? List several
examples from organizations you work in.
2.What are three major elements that complicate
listening? Give customer-service related examples
of each.

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BUSN 258 Week 2 DQ 1 Engaging Your Customers

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BUSN 258 Week 2 DQ Engaging Your Customers
Choose one of the Action Tips presented in
Chapter 2 of the textbook and describe the tip,
as well as how you would implement it for a
particular company.

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BUSN 258 Week 2 DQ 2 Listening To Your Customers

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DQ 2
Listening to Your Customers (graded)
Choose one of the Action Tips presented in
Chapter 3 of the textbook and describe the tip,
as well as why it is important. Illustrate your
argument with an example.

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BUSN 258 Week 2 You Decide

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Read the You Decide scenario and decide on a
response. Your goal is to identify the critical
issues in the scenario and determine how you
would resolve. Write a report correctly formatted
of at least 125 words. Drop the report in the
DropBox. Remember to run the spelling and grammar
checker on your work before turning it in.

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BUSN 258 Week 3 Case Study McDuffie Dentistry

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BUSN 258 Week 3 Case Study McDuffie DentistryBUSN
258 Week 3 Case Study McDuffie Dentistry

17
BUSN 258 Week 3 Case Study

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1. Interview After completing your assigned
readings for this week, interview someone who has
a customer relations/customer service role or
responsibility where the person has
organizational responsibility and knowledge of
the companyÂs customer relations policies. This
person could be in your own organization or in
any other company. Ask the interviewee to
describe the role and importance of customer
relations/customer service to the organization
and the top three customer relations/customer
service issues faced by the organization. In case
of a last minute conflict it is best to have a
second choice lined up.

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BUSN 258 Week 3 DQ 1 Talkng to Your Customers on
Phone

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BUSN 258 Week 6 DQ Talkng to Your Customers on
Phone
Choose one of the Action Tips in Chapter 4 of the
textbook, and discuss it with examples.

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BUSN 258 Week 3 DQ 2 Electronic and Internet
Communication

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BUSN 258 Week 3 DQ Electronic and Internet
Communication
Choose one of the Action Tips in Chapter 5 of the
textbook, and discuss why it is important.
Provide an example of the tip, from your
experience as a customer, or your experience as
an employee.

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BUSN 258 Week 3 Homework AsssignmentIndependent
Auto Sales and Service (NEW)

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Continuing either the Independent Auto Sales and
Service (IAS) or
Network Nutrition Distributors (NND) case that
you started in Week 1, answer
the Strategy Planning Questions listed on page 77
at the end of Chapter 4.
Answer all three questions (including all
sub-questions) completely your
response should be at least 200 words, properly
formatted, clearly written and
organized, and checked for spelling and grammar.
Make sure to include a title
page.

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BUSN 258 Week 4 Assignment

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1. Look back on your own experiences as a
customer and identify situations when little
things have made a difference in your buying
decision. Think, for example, of places you have
stopped doing business with. What little things
pushed you out of the zone of indifference into
the dissatisfied range? Be as specific as
possible and remember that often dissatisfaction
comes from a series of truly small, almost
insignificant turnoffs.

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BUSN 258 Week 4 DQ 1 Addressing Customer
Turnoffs

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Addressing Customer Turnoffs (graded)
What causes customers to become dissatisfied and
turned off? How can you prevent it?

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BUSN 258 Week 4 DQ 2 Emerging Trends in Customer
Service

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Emerging Trends in Customer Service
Choose one emerging trend in customer service and
discuss how it is impacting the relationships
between companies and customers.

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BUSN 258 Week 4 Midterm - Set 1

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1.Question
(TCO 1) Excellent organizations are
Question (TCO 2) The Gallup organization studied
the impact of customer ________ on long-term
customer loyalty and profitability.

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BUSN 258 Week 4 Midterm - Set 2

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1.
Question
(TCO 1) The letter L in the acronym LIFE stands
for ________.
2. Question (TCO 2) Customer loyalty is
3. Question (TCO 9) Despite many similarities
between them, Wal-Mart and K-Mart have very
different results, largely because of "little
things" that seem to result in better customer
service. How do the sales of these two companies
compare?

26
BUSN 258 Week 5 Assignment

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1. How can organizations become more open to
feedback? What kinds of employee training would
help? What would you tell your employees about
feedback importance if you were the boss?
2. What are the three important steps needed to
recover the potentially lost customer?

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BUSN 258 Week 5 DQ 1 Collecting Customer
Feedback

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Collecting Customer Feedback
How can companies collect feedback from
customers, and how much data should be collected?

28
BUSN 258 Week 5 DQ 2 Handling Customer
Complaints

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Handling Customer Complaints
How should you handle a dissatisfied customer?
What about a customer with unreasonable
complaints?

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BUSN 258 Week 5 You Decide

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Scenario Summary
You are a general manager with a service company.
You are hearing comments from your sales group
that customers are unhappy with your company. The
comments range from poor service, missed
assignments, to technical failures. When you ask
for specifics, you get a general view of
dissatisfaction from your sales group but not a
clear view if there is an issue.

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BUSN 258 Week 6 Case Study Trader Joes and Time
Warner Cable

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Companies with Good and Bad Service
Trader Joes Time Warner Cable

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BUSN 258 Week 6 Case Study

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BUSN258 Week 6 Case Study LL Bean ATT

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BUSN 258 Week 6 DQ 2 Using Information to Exceed
Customer Expectations

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DQ 2
Using Information to Exceed Customer Expectations
(graded)
Explain how providing accurate and timely
information can be used to exceed customer
expectations.

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BUSN 258 Week 6 Homework Asssignment Independent
Auto Sales and Service (NEW)

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Continuing either the Independent Auto Sales and
Service (IAS) or
Network Nutrition Distributors (NND) case that
you started in Week 1 and
continued in Week 3, answer the Strategy Planning
Questions listed on page 177
at the end of Chapter 10. Answer all four
questions (including all

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BUSN 258 Week 7 Assignment

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1.Which of the two general causes of
stress,worker characteristics and working
conditions,is the most significant in your job?
How can you control or manage it?
2. How can a manager best set a strategy for
improving customer loyalty? What steps make sense?

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BUSN 258 Week 7 DQ 2 Stress and Customer Service

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DQ 2
Stress and Customer Service (graded)
Customer service can be seen as a kind of
emotional labor. How can you reduce stress and
prevent burnout if you are a customer service
representative?

36
BUSN 258 Week 7 You Decide

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Scenario Summary
You are Bob Yeader, a Sales Manager, of a small
printing company. One of you sales people asked
for a meeting. The meeting was difficult. The
sales person, Pat Lawson, broke down in the
meeting. Pat said the work was too much and the
customers too demanding. Where Pat used to be
able to get all the work done in one a week,
there was now too much work. Your internal staff
has noticed that Pat seems stressed. You wonder
if customers are seeing the stress. Pat was ready
to quit. Pat has been with your company for 15
years.