Growing Industry of cloud contact center software

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Growing Industry of  cloud contact center software
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• As one of the fastest growing cloud-based
  industries in the world, contact centers are more
  widely turning to software-as-a-service (SaaS) as
  the solution to not only meet financial needs,
  but also customer service demands.   As more
  businesses make this move to the cloud, companies
  everywhere, in the cloud or not, experience the
  drastic changes of a new cutting-edge corporate
  culture and higher customer expectations. IQ
  Telecom is an cloud contact center software
  solution provider in USA.
• Overall, contact centers that switched to hosted
  solutions are reaping the benefits of keeping up
  with the changing times -and in turn, maximizing
  profitability.  This more affordable service cuts
  out many of the prolonged steps of traditional
  on-premise contact center services.

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• Beyond that, the benefits of hosted solutions
  become available to a wider range of businesses,
  as maintenance, services, set-up, and upgrades
  are more affordable and flexible with SaaS.
   Before the emergence of hosted solutions,
  smaller businesses could not afford and maintain
  the hefty expense of traditional software
  services.
• Take for example, a video game provider that
  experiences high volumes of phone orders during
  the holiday season and significantly lower
  volumes of calls during the rest of the year.
   With an on-premise solution, the company would
  have to purchase an expensive software solution
  designed to maintain high capacity calls. This
  peak capacity service only proves useful for one
  fifth of the year however, it's necessary to
  maintain customer service expectations.

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• A company like this is bound to pay the high
  price of choosing an inflexible on-premise
  solution.  With a hosted solution, the video game
  business could easily subtract and add ports
  depending on their demand-allowing them to save
  money in the off-season and maintain customer
  service during peak times. Cloud venders actually
  charge on a subscription basis-so contact centers
  don't have to pay for unneeded features.
• Overall the main attraction for SaaS solutions
  is affordability.  In the cloud, companies are
  able to cut many costs, such as the expense of
  running their own server and server maintenance.
   On top of that, businesses are able to avoid
  purchasing more storage space, because the
  scalability is virtually limitless.

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• Finally, a hosted solution requires a quick and
  easy self-service set up and configuration
  process.  On-premise solutions can be time
  consuming, as they often require an IT technician
  to properly install the software.  Because SaaS
  is not on-premise, it is easy to maintain
  multi-site ability whether a business employs
  home agents or even agents abroad.
• Hosted contact center software almost always
  makes more sense for businesses reassessing
  finances and methods of maintaining customer
  service.  As more and more businesses are faced
  with current economic challenges, the SaaS
  industry expands. Its affordability, scalability,
  and overall efficiency just make more sense.

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