Latest MB2-718 Questions - MB2-718 Certification - Microsoft MB2-718 Dumps

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Microsoft Dynamics 365 for Customer Service
Worried About Exam
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Exam Information
Published February 21, 2017 Languages
English, Japanese Audiences IT
professionals, Developers Technology
Microsoft Dynamics 365 Enterprise Credit toward
certification MCP, MCSE
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Skills Measured
This exam measures your ability to accomplish the
technical tasks listed below. The percentages
indicate the relative weight of each major topic
area on the exam. The higher the percentage, the
more questions you are likely to see on that
content area on the exam. View video tutorials
about the variety of question types on Microsoft
exams.
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Who should take this exam?
Individuals wishing to obtain a certification on
Microsoft Dynamics 365 for Customer Service
should take this exam. include sales operations
managers, customer service managers, service
schedulers, administrators, office managers,
executives, partners, and consultants who want to
demonstrate a foundational understanding of the
application functionality. The exam is
appropriate for those who are new to CRM but have
a background in the business process as well as
Microsoft Office.
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Question No 1
You have a Microsoft Dynamics 365 environment You
implement Field Service. A user named User1 is
creating an agreement User1 attempts to set the
agreement booking dates and agreement invoice
dates but reports that the options are disabled.
You need to resolve the issue.What should you
do? A. In System Settings, set the Fiscal Year
End. B. Set the work order duration. C. Add the
Customer Service Representative role to User1. D.
Set the agreement status to Active. Answer D
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Question No 2
Which three actions can you perform by using
editable grids? Each correct answer presents a
complete solution. A. Update a lookup fie4d to a
custom entity. B. Edit records by using mobile
clients. C. Group records by a specific
column. D. Update a Customer Type lookup
field. E. Update the value of an Owner lookup
field. Answer A,B,C
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Question No 3
You have a Microsoft Dynamics 365 environment You
implement Field Service. You need to check the
work order instructions in the Field Service
mobile app. Which tab on the work order contains
instructions? A. Incidents B. Other C. Info D.
Booking Answer C
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Question No 4
You create a service-level agreement (SLA). For
which two of the following key performance
indicators (KPIs) can you create actions? Each
correct answer presents a complete solution. A.
Escalate By B. Resolve By C. First Response By D.
Close By Answer B,C
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Question No 5
You need to provide quick ad-hoc analysis of data
from within the Microsoft Dynamics 365
environment Which Export to Excel option should
you use? A. Excel Online B. static worksheet C.
dynamic worksheet D. dynamic pivot table Answer
A
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Free MB2-718 Microsoft Exam Questions - 100 Free
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Free Exam MB2-718 Dumps ,Free MB2-718 Question