Telecom Company in Canada

1
Digitcom

• A telephone system supply and installation company

2
Introduction

• Digitcom was established in 1991 as a telephone
  system supply and installation company.
• Over the years we have expanded our products and
  services offerings to include Avaya's IP Office
  and Communications Manager phone systems, Nortel
  Norstar, BCM (Business Communications Manager),
  NEC's SV8100, SV8300, and SL1100, Hosted PBX and
  SIP trunks.
• We also organize system relocations and upgrades,
  as well as provide voice and data cabling.
• Not only are we one of the few companies in
  Canada that sells both premise and hosted PBX
  solutions, we've also built our own cloud
  infrastructure. It resides at 151 Front Street in
  downtown Toronto.
• Digitcom is a Canada-wide leader in voice and
  data communications.

3
Customer Service and Support

• At Digitcom we are committed to ensuring a
  positive customer experience at every touchpoint.
  Below are some of the ways we provide ongoing
  service and support for each and every customer
• Over 45 highly-trained and talented staff, all of
  whom stand dedicated to providing you with the
  best service and support from the initial
  purchase of your phone system to installation,
  training, ongoing service, maintenance and
  support.

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• Our team of over 17 certified field technicians
  and in-house technical support groups who work
  closely together to resolve customer technical
  issues efficiently, eliminate unnecessary site
  visits and reduce wait times.
• We provide on-site system training for your
  entire staff and conduct monthly training
  seminars out of our head office.

5

• A 24-hour hotline with a 2-hour turnaround time
  for any major emergency and a highly efficient
  online ticketing support system. For after hour
  emergency support call our main line,
  416-783-7890 and dial 911, please don't open
  emergency support tickets through our web site.

6

• Before your new voice system goes live your
  Digitcom Customer Service Representative will be
  available on-site to provide system training for
  all company staff. It is during this time that
  training sessions (45-minutes to one hour in
  length) between your Digitcom Rep and groups of
  six to eight employees will be conducted.

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• To increase both employee familiarization and
  comfort with the new system, your Digitcom Rep
  will also distribute comprehensive training
  guides and customized memos/flowcharts during
  these sessions.
• Our dedicated staff will be with you and your
  company every step of the way, and if our
  training happens to leave a question unanswered,
  were just a phone call away. We look forward to
  working closely with you.

8
Thanks for watching

• For more information visit to our site
• http//www.digitcom.ca
• https//www.facebook.com/digitcomtelecom
• https//twitter.com/digitcom
• https//www.linkedin.com/company/digitcom-inc
• https//www.youtube.com/user/DigitcomTelecommuni