COURIER SERVICES TERMINOLOGY

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COURIER SERVICES TERMINOLOGY
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• Courier services terminology is just as specific
  to its industry as the lingo used by any sector.
  However, courier services do have many terms in
  common with most delivery services as the job
  they do is essentially the same whether they are
  simply delivering packages locally or shipping
  them over the oceans. We have put together a
  guide of the most common terms used in the
  courier service to help you understand what
  people are saying.

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• Agent manifest The document filled in to report
  any shipments handed off to an agent who will
  take longer than 24 hours to return with the
  delivery.
• Authorization The permission needed to ship
  dangerous items or packages this generally only
  comes into play when shipping parcels overseas
  and something needs to be cleared through
  customs. Usually authorization for such shipments
  can only be given by a high-ranking official
  within the delivery company
• Brokerage fee The cost that is charged by a
  customs broker for having used their service to
  clear goods or packages through customs.

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• Bulk shipment Normally refers to a shipment that
  is over a certain weight. For most courier
  services, anything over 75 pounds falls into the
  bulk category.
• Call centre dispatch The central telephone
  service that takes all courier pick-up and
  delivery orders.
• CIF Short for Cost, insurance and freight.
• C.O.D. Cash on delivery. When someone ships a
  package or document at the expense of the
  recipient. Usually the recipient must pay for the
  delivery before is will be released by the
  driver.  

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• Commercial invoice The documents that must be
  filled out when shipping goods on which duties
  can be levied. The forms describe everything in
  the shipment in detail.  Confirmation
  number The number given to a customer as prove
  that their order for either pick-up or delivery
  has been processed correctly.  CSR Customer
  service representative.  DG Dangerous
  goods.  DK Door knocker the tag left for a
  customer informing them of an attempt to deliver
  a package to them.  DV Declared value.

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• Depot The large warehouse or base where a
  courier services deliveries are
  processed.  Drop box A place where customers
  can drop off their deliveries instead of having
  them picked-up at their homes or offices.
  Sometimes the drop box can be at the couriers
  satellite location.  EMS Express mail
  service.  HDV High declared value.  Hold for
  pickup The delivery is held by the courier
  service until it is picked up at their office by
  the intended recipient.  Limitation of
  Liability The legal extent to which a courier
  service is responsible for any damages incurred
  while delivering your package or documents.

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• Manifest A bill of lading that lists several
  shipments.  N/C No charge.  NDV No declared
  value.  O/O Owner operator.  P/U Pick-up.  
  POD Proof of delivery.  SNR Signature not
  required.  Tariff A list of prices charged by
  governments on certain types of
  shipments.  Universal Postal Union A worldwide
  organization of post offices
• responsible for processing express mail
  deliveries.

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