Boutique IT Service Management Consulting Firm

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Boutique IT Service Management Consulting Firm
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About Us
Kirk Penn established Service Management
Specialists as a practice in 2010 with the
intent to help people and organisations to
become more successful with their ITSM
Improvements
Kirk Penn , Principal Consultant Director

• The Firm is a boutique IT Service Management
  consulting practice and work with the clients to
  
• Overcome their challenges by applying the IT
  Service Management domain expertise in a simple
  clear and effective approach
• Navigate and guide our clients on their own
  improvement journey - with a high emphasis on
  knowledge sharing in a collaborative work style

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Our Typical Client Profile
Our approach is simple, we focus on understanding
your pain points and improvement priorities, once
understood we align our expertise and experience
to overcome them.
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Our Services
Strategic ITSM Expertise Consulting Services
IT Operational Delivery Improvement
Implementation Services
Specialist Practice Areas Expertise
Service Management Mentor
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Strategic ITSM Expertise Consulting Services

• Operational Maturity Assessments Snapshots
• Operational Discovery, Focus Improvement
  Roadmaps Strategies

• Strategic Vision Alignment
• Strategic Operational Strategy
• Capability Design, Road-Maps, Plans
• IT Strategic Consulting

Targeted Tactical Improvement Assessments

• Transformation/Transition Readiness 
• Pre Transformation/Transition Capability Checks /
  Reviews
• Overall Strategic Capability Gap Analysis
• Getting the House in Order / Tactical
  Improvements

• People Organisational Change Designs
• Roles Responsibility Definition

Service Design Transition
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IT Operational Delivery Improvement
Implementation Services

• ITSM Delivery Programs (Delivery)
• Deliver IT Operational Service Improvements
  (Tactical Strategic)
• Deliver Pre Transformation Improvement
  Readiness Initiatives

Deliver Process Improvements Implementations
Deliver Toolset Technology Implementations

• Deliver People Organisational Change
• Implement Onboard Additional/New Roles
• Implement Responsibilities Alignment 
  Implementation

Deliver Best Practice Body of Knowledge'
Prepare Deliver Communications
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Specialist Practice Areas Expertise
Innovate Your Transformation
Develop Your Own Center of Excellence

• Our CoE development approach allows you to
• Develop scalable information assets
• Respond even faster to business demands while
  continuously refining your body of knowledge in
  accordance with whats important to you and your
  organisation. 

• Unlock growth and value opportunities early
• Focus on early mobilization of behavioural and
  cultural Change
• Reinforce positive uplift 
• Remove the need for long and anticipated value
  realization.

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Specialist Practice Areas Expertise
Gain Control Of Your Software Assets
Modernize Structure your Processes
Empower Your People
For organisations seeking to reduce cost and
optimize risk the decision to formalize Software
Asset Management can often result in significant
bottom line savings
Our Process Modernization approach combines our
experience of proven process principles while
exploiting emerging technology opportunities.
Organisations seeking to attract and retain
talent need to think differently.
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Service Management Mentor - Video
Insert Video
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Contact Us
Kirk Penn, Principal Consultant Director 61
(0) 459-058-025
Email ask_at_servicemanagementspecialists.com Telep
hone 61 459058025   Skype snowball012 or Kirk
Penn, Sydney Australia.
P.O. Box Q107 Queen Victoria Building Sydney, NSW
1230, Australia.