BUSN 258 Education for Service--snaptutorial.com

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BUSN 258 Education for Service--snaptutorial.com
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 All Homework Assigments, You Decide,
Case Study For more classes visit www.snaptutorial
.com BUSN 258 Week 1 Homework Asssignment
Independent Auto Sales and Service (NEW) BUSN 258
Week 3 Homework Asssignment Independent Auto
Sales and Service (NEW) BUSN 258 Week 6 Homework
Asssignment Independent Auto Sales and Service
(NEW) BUSN 258 Week 6 Case Study Trader Joes
Time Warner Cable   BUSN 258 Week 3 Case Study
McDuffie Dentistry BUSN258 Week 1
Assignment BUSN258 Week 2 Assignment BUSN258 Week
2 You Decide       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Final Exam (All 3 Sets) For more classes
visit www.snaptutorial.com   BUSN 258 Final Exam
(NEW) BUSN 258 Week 8 Final Exam 1 BUSN 258 Week
8 Final Exam 2       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Final Exam (NEW) For more classes
visit www.snaptutorial.com BUSN 258 Final Exam
(NEW)     Question 1.1. (TCO 1) Which of these
key organizational behaviors helps customers to
interact with your organization?   Question 2.2.
(TCO 1) Which of these key organizational
behaviors helps customers to stay close after a
transaction?   Question 3.3. (TCO 2) Which of
these can be a value turnoff for
customers?         
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Midterm (All 3 Sets) For more classes
visit www.snaptutorial.com BUSN 258 Midterm
(NEW)   BUSN 258 Week 4 Midterm - Set 1   BUSN
258 Week 4 Midterm - Set 2       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Midterm (NEW) For more classes
visit www.snaptutorial.com BUSN 258 Week 4
Midterm (NEW)   BUSN 258 Midterm   1.        
Question         (TCO 9) How many people is an
unhappy customer likely to tell about a bad
experience?               Question 2.      (TCO
4) What is one of the benefits of treating
customers fairly to generate customer
loyalty?   Question 3.      (TCO 1) Which of
these core customer service competencies reflects
the notion that customer service employees need
to seize opportunities to satisfy a customer
request quickly?         
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 1 Assignment For more classes
visit www.snaptutorial.com 1. What major
corporations that youve heard of seem to be
doing the best job of building customer loyalty?
In what ways do they attempt to build long-term
relationships with customers?   2. How do ripple
effects escalate the problem of the lost
customer?       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 1 DQ 1Positive Impact of Good
Customer Service For more classes
visit www.snaptutorial.com BUSN 258 Week 1 DQ
Impact of Good Customer Service How does good
customer service positively affect both the
company and the customer?       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 1 DQ 2 Relation With Customers For
more classes visit www.snaptutorial.com BUSN 258
Week 1 DQ Relation With Customers How can
companies build healthy relationships with
customers?         
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 1 Homework AsssignmentIndependent
Auto Sales and Service (NEW) For more classes
visit www.snaptutorial.com BUSN 258 Week 1
Homework Asssignment  Choose either the
Independent Auto Sales and Service (IAS) case
onpage 16, or the Network Nutrition Distributors
(NND) case on page 17. Foreither case, answer
all of the Strategy Planning Questions on page
17. Makesure that your writing is clear,
understandable, and properly formatted
andedited, including checking for proper
spelling and grammar. Provide a coverpage,
reference page, and at least two accurate APA
source citations for your      
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 1 to 7 All DQs (Except Week 6 DQ1
Week 7 DQ1) For more classes visit www.snaptutoria
l.com This Tutorial contains All DQs (Except Week
6 DQ1, Week 7 DQ1)   BUSN 258 Week 1 DQ 1
Positive Impact of Good Customer Service   BUSN
258 Week 1 DQ 2 Relation With Customers   BUSN
258 Week 2 DQ 1 Engaging Your Customers   BUSN
258 Week 2 DQ 2 Listening To Your Customers  
    
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 2 Assignment For more classes
visit www.snaptutorial.com 1.What are some
factors (patterns of behavior) that project a
companys culture? List several examples from
organizations you work in.   2.What are three
major elements that complicate listening? Give
customer-service related examples of each.  
    
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 2 DQ 1 Engaging Your Customers For
more classes visit www.snaptutorial.com BUSN 258
Week 2 DQ Engaging Your Customers Choose one of
the Action Tips presented in Chapter 2 of the
textbook and describe the tip, as well as how you
would implement it for a particular
company.       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 2 DQ 2 Listening To Your
Customers For more classes visit www.snaptutorial.
com DQ 2   Listening to Your Customers
(graded) Choose one of the Action Tips presented
in Chapter 3 of the textbook and describe the
tip, as well as why it is important. Illustrate
your argument with an example.       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 2 You Decide For more classes
visit www.snaptutorial.com Read the You Decide
scenario and decide on a response. Your goal is
to identify the critical issues in the scenario
and determine how you would resolve. Write a
report correctly formatted of at least 125 words.
Drop the report in the DropBox. Remember to run
the spelling and grammar checker on your work
before turning it in.     
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 3 Case Study McDuffie Dentistry For
more classes visit www.snaptutorial.com BUSN 258
Week 3 Case Study McDuffie Dentistry       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 3 Case Study For more classes
visit www.snaptutorial.com 1. Interview After
completing your assigned readings for this week,
interview someone who has a customer
relations/customer service role or responsibility
where the person has organizational
responsibility and knowledge of the companyÂs
customer relations policies. This person could be
in your own organization or in any other company.
Ask the interviewee to describe the role and
importance of customer relations/customer service
to the organization and the top three customer
relations/customer service issues faced by the
organization. In case of a last minute conflict
it is best to have a second choice lined
up.         
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 3 DQ 1 Talkng to Your Customers on
Phone For more classes visit www.snaptutorial.com
BUSN 258 Week 6 DQ Talkng to Your Customers on
Phone Choose one of the Action Tips in Chapter 4
of the textbook, and discuss it with
examples.       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 3 DQ 2 Electronic and Internet
Communication For more classes visit www.snaptutor
ial.com BUSN 258 Week 3 DQ Electronic and
Internet Communication Choose one of the Action
Tips in Chapter 5 of the textbook, and discuss
why it is important. Provide an example of the
tip, from your experience as a customer, or your
experience as an employee.       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 3 Homework AsssignmentIndependent
Auto Sales and Service (NEW) For more classes
visit www.snaptutorial.com Continuing either the
Independent Auto Sales and Service (IAS)
orNetwork Nutrition Distributors (NND) case that
you started in Week 1, answerthe Strategy
Planning Questions listed on page 77 at the end
of Chapter 4.Answer all three questions
(including all sub-questions) completely
yourresponse should be at least 200 words,
properly formatted, clearly written
andorganized, and checked for spelling and
grammar. Make sure to include a title      
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 4 Assignment For more classes
visit www.snaptutorial.com 1. Look back on your
own experiences as a customer and identify
situations when little things have made a
difference in your buying decision. Think, for
example, of places you have stopped doing
business with. What little things pushed you out
of the zone of indifference into the dissatisfied
range? Be as specific as possible and remember
that often dissatisfaction comes from a series of
truly small, almost insignificant turnoffs.  
    
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 4 DQ 1 Addressing Customer
Turnoffs For more classes visit www.snaptutorial.c
om Addressing Customer Turnoffs (graded) What
causes customers to become dissatisfied and
turned off? How can you prevent it?       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 4 DQ 2 Emerging Trends in Customer
Service For more classes visit www.snaptutorial.co
m Emerging Trends in Customer Service Choose one
emerging trend in customer service and discuss
how it is impacting the relationships between
companies and customers.       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 4 Midterm - Set 2 For more classes
visit www.snaptutorial.com 1.Question (TCO 1)
The letter L in the acronym LIFE stands for
________. 2. Question (TCO 2) Customer loyalty
is 3. Question (TCO 9) Despite many
similarities between them, Wal-Mart and K-Mart
have very different results, largely because of
"little things" that seem to result in better
customer service. How do the sales of these two
companies compare? 4. Question (TCO 10)
Customer loyalty is NOT 5. Question (TCO 3)
One of the main principles behind globalization
and expansion across cultural and geographic
boundaries is       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 4 Midterm Set 1 For more classes
visit www.snaptutorial.com 1.Question   (TCO 1)
Excellent organizations are       Question (TCO
2) The Gallup organization studied the impact of
customer ________ on long-term customer loyalty
and profitability.       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 5 Assignment For more classes
visit www.snaptutorial.com 1. How can
organizations become more open to feedback? What
kinds of employee training would help? What would
you tell your employees about feedback importance
if you were the boss?   2. What are the three
important steps needed to recover the potentially
lost customer?       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 5 DQ 1 Collecting Customer
Feedback For more classes visit www.snaptutorial.c
om Collecting Customer Feedback How can companies
collect feedback from customers, and how much
data should be collected?       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 5 DQ 2 Handling Customer
Complaints For more classes visit www.snaptutorial
.com Handling Customer Complaints How should you
handle a dissatisfied customer? What about a
customer with unreasonable complaints?       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 5 You Decide For more classes
visit www.snaptutorial.com Scenario Summary You
are a general manager with a service company. You
are hearing comments from your sales group that
customers are unhappy with your company. The
comments range from poor service, missed
assignments, to technical failures. When you ask
for specifics, you get a general view of
dissatisfaction from your sales group but not a
clear view if there is an issue.       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 6 Case Study Trader Joes and Time
Warner Cable For more classes visit www.snaptutori
al.com Companies with Good and Bad Service Trader
Joes Time Warner Cable       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 6 Case Study For more classes
visit www.snaptutorial.com BUSN258 Week 6 Case
Study LL Bean ATT       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 6 DQ 2 Using Information to Exceed
Customer Expectations For more classes
visit www.snaptutorial.com DQ 2   Using
Information to Exceed Customer Expectations
(graded) Explain how providing accurate and
timely information can be used to exceed customer
expectations.       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 6 Homework Asssignment Independent
Auto Sales and Service (NEW) For more classes
visit www.snaptutorial.com Continuing either the
Independent Auto Sales and Service (IAS)
orNetwork Nutrition Distributors (NND) case that
you started in Week 1 andcontinued in Week 3,
answer the Strategy Planning Questions listed on
page 177at the end of Chapter 10. Answer all
four questions (including allsub-questions)
completelyâyour response should be at least 200
words, properlyformatted, clearly written and
organized, and checked for spelling and
grammar.      
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 7 Assignment For more classes
visit www.snaptutorial.com 1. Which of the two
general causes of stress, worker characteristics
and working conditions, is the most significant
in your job? How can you control or manage
it?   How can a manager best set a strategy for
improving customer loyalty? What steps make
sense?       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 7 DQ 2 Stress and Customer
Service For more classes visit www.snaptutorial.co
m DQ 2   Stress and Customer Service
(graded) Customer service can be seen as a kind
of emotional labor. How can you reduce stress and
prevent burnout if you are a customer service
representative?       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 7 You Decide For more classes
visit www.snaptutorial.com Scenario Summary   You
are Bob Yeader, a Sales Manager, of a small
printing company. One of you sales people asked
for a meeting. The meeting was difficult. The
sales person, Pat Lawson, broke down in the
meeting. Pat said the work was too much and the
customers too demanding. Where Pat used to be
able to get all the work done in one a week,
there was now too much work. Your internal staff
has noticed that Pat seems stressed. You wonder
if customers are seeing the stress. Pat was ready
to quit. Pat has been with your company for 15
years.       
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 8 Final Exam 1 For more classes
visit www.snaptutorial.com 1.   Question   (TCO
1) The best way to win customer loyalty is to  
2.   Question   (TCO 2) Which of the following
problems is NOT listed as a people turnoff?  
    
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BUSN 258 Education for Service--snaptutorial.com
BUSN 258 Week 8 Final Exam 2 For more classes
visit www.snaptutorial.com 1.   Question   (TCO
1) The first step to reduce waiting time is
to 2.   Question   (TCO 2) Communication
turnoffs often occur when employees are ignorant
of       
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BUSN 258 Education for Service--snaptutorial.com