BUSN258 Education for Service--snaptutorial.com

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BUSN 258 Education for Service/snaptutorial.com
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BUSN 258 Education for Service/snaptutorial.com
BUSN 258 Entire Course   For more classes
visit www.snaptutorial.com   BUSN 258 Week 1-7
All Discussion Questions   BUSN 258 Week 4
Midterm   BUSN 258 Week 8 Final Exam   BUSN258
Week 1 Assignment   BUSN258 Week 2
Assignment                   
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BUSN 258 Education for Service/snaptutorial.com
BUSN 258 Week 1 Assignment   For more classes
visit www.snaptutorial.com   1. What major
corporations that youve heard of seem to be
doing the best job of building customer loyalty?
In what ways do they attempt to build long-term
relationships with customers?   2. How do ripple
effects escalate the problem of the lost
customer?                   
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BUSN 258 Education for Service/snaptutorial.com
BUSN 258 Week 2 Assignment   For more classes
visit www.snaptutorial.com   1.What are some
factors (patterns of behavior) that project a
companys culture? List several examples from
organizations you work in.   2.What are three
major elements that complicate listening? Give
customer-service related examples of each.    
              
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BUSN 258 Education for Service/snaptutorial.com
BUSN 258 Week 2 You Decide   For more classes
visit www.snaptutorial.com   Read the You Decide
scenario and decide on a response. Your goal is
to identify the critical issues in the scenario
and determine how you would resolve. Write a
report correctly formatted of at least 125 words.
Drop the report in the DropBox. Remember to run
the spelling and grammar checker on your work
before turning it in.                       
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BUSN 258 Education for Service/snaptutorial.com
BUSN 258 Week 3 Case Study   For more classes
visit www.snaptutorial.com   1. Interview After
completing your assigned readings for this week,
interview someone who has a customer
relations/customer service role or responsibility
where the person has organizational
responsibility and knowledge of the companyÂs
customer relations policies. This person could be
in your own organization or in any other company.
Ask the interviewee to describe the role and
importance of customer relations/customer service
to the organization and the top three customer
relations/customer service issues faced by the
organization. In case of a last minute conflict
it is best to have a second choice lined
up.                   
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BUSN 258 Education for Service/snaptutorial.com
BUSN 258 Week 4 Assignment   For more classes
visit www.snaptutorial.com   1. Look back on your
own experiences as a customer and identify
situations when little things have made a
difference in your buying decision. Think, for
example, of places you have stopped doing
business with. What little things pushed you out
of the zone of indifference into the dissatisfied
range? Be as specific as possible and remember
that often dissatisfaction comes from a series of
truly small, almost insignificant
turnoffs.                     
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BUSN 258 Education for Service/snaptutorial.com
BUSN 258 Week 4 Midterm - Set 2   For more
classes visit www.snaptutorial.com   1.Question
(TCO 1) The letter L in the acronym LIFE stands
for ________. 2. Question (TCO 2) Customer
loyalty is 3. Question (TCO 9) Despite many
similarities between them, Wal-Mart and K-Mart
have very different results, largely because of
"little things" that seem to result in better
customer service. How do the sales of these two
companies compare? 4. Question (TCO 10)
Customer loyalty is NOT                   
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BUSN 258 Education for Service/snaptutorial.com
BUSN 258 Week 5 Assignment   For more classes
visit www.snaptutorial.com   1. How can
organizations become more open to feedback? What
kinds of employee training would help? What would
you tell your employees about feedback importance
if you were the boss?   2. What are the three
important steps needed to recover the potentially
lost customer?                     
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BUSN 258 Education for Service/snaptutorial.com
BUSN 258 Week 5 You Decide   For more classes
visit www.snaptutorial.com   Scenario Summary You
are a general manager with a service company. You
are hearing comments from your sales group that
customers are unhappy with your company. The
comments range from poor service, missed
assignments, to technical failures. When you ask
for specifics, you get a general view of
dissatisfaction from your sales group but not a
clear view if there is an issue.    
              
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BUSN 258 Education for Service/snaptutorial.com
  BUSN 258 Week 6 Case Study   For more classes
visit www.snaptutorial.com   BUSN258 Week 6 Case
Study LL Bean ATT                   
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BUSN 258 Education for Service/snaptutorial.com
BUSN 258 Week 7 Assignment   For more classes
visit www.snaptutorial.com   1. Which of the two
general causes of stress, worker characteristics
and working conditions, is the most significant
in your job? How can you control or manage
it?   2. How can a manager best set a strategy
for improving customer loyalty? What steps make
sense?                       
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BUSN 258 Education for Service/snaptutorial.com
BUSN 258 Week 7 You Decide   For more classes
visit www.snaptutorial.com   Scenario
Summary   You are Bob Yeader, a Sales Manager, of
a small printing company. One of you sales people
asked for a meeting. The meeting was difficult.
The sales person, Pat Lawson, broke down in the
meeting. Pat said the work was too much and the
customers too demanding. Where Pat used to be
able to get all the work done in one a week,
there was now too much work. Your internal staff
has noticed that Pat seems stressed. You wonder
if customers are seeing the stress. Pat was ready
to quit. Pat has been with your company for 15
years.                   
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BUSN 258 Education for Service/snaptutorial.com
BUSN 258 Week 8 Final Exam 1   For more classes
visit www.snaptutorial.com   1.   Question
  (TCO 1) The best way to win customer loyalty
is to                     
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BUSN 258 Education for Service/snaptutorial.com
BUSN 258 Week 8 Final Exam 2   For more classes
visit www.snaptutorial.com   1.   Question
  (TCO 1) The first step to reduce waiting time
is to 2.   Question   (TCO 2) Communication
turnoffs often occur when employees are ignorant
of                   
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BUSN 258 Education for Service/snaptutorial.com