Doctor Surveys

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Doctor surveys How to handle negative comments

• Positive reviews are really important. It doesnt
  matter what type of business you have. Remember,
  that a medical institution is a business as well,
  and comments and reviews are important as well.
  But, what is happening when you are getting
  negative comments and feedback? You need to know
  what the best way is to handle negative comments
  as well.

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Why are negative comments really bad for a
medical institution?

• If you know why negative comments from physician
  transparency software, you will understand why
  you need to react to negative comments the right
  way. What is the best way and what is the worst
  thing that you can actually do?
• People always remember the negative comments or
  bad reviews. And, this makes it hard for the
  patients to trust the medical institution if
  there are any negative comments.

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Make sure that you state in your answer that you
understand

• The first thing that you need to do, is to reply
  to all comments. Especially, to physician surveys
  and online comments. If you dont answer, it
  might look that you have something to hide. This
  is the last thing that you want.
• Say that you are sorry that they had a bad
  experience and that you understand that they are
  feeling this way. If you dont say that you
  understand, your answer might not be taken well,
  and your practice might feel the effect of the
  negative comment.

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Act fast. The sooner you are replying and correct
the problem the better

• Dont wait to give a response to the negative
  doctor surveys that your practice or you,
  personally got. The longer you are waiting, the
  bigger the impact the practice is going to have,
  because of the negative comment that you didnt
  respond to.
• It is important to act fast. The sooner you are
  replaying and correct the problem the better. Say
  that you will work on the problem or ask them for
  ideas on how you can resolve the problem.

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Never answer the negative back. This is bad for
any reputation

• It is so easy and a mistake that many physicians
  are making when it comes to physician surveys.
  This is when you are answering the negative
  comment, negative or offensive back. This isnt
  going to help your medical institution to grow
  and to become successful.