IT service management

1
IT service management
IT is under pressure to introduce new services
while minimizing disruptions and following
secure, best practices. And while all the change
is occurring youre still expected to provide
top-notch support to end users of IT services.
When issues occur, they must be met with rapid
resolutions. As organizations make the switch
from help desks to true service desks, new
processes must be introduced and adopted.
Virima Technologies
2
ITSM Software
To meet this transformation, ticketing systems
are being replaced with IT Service Management
(ITSM) platforms that help ensure process
adherence and provide workflow automation. The
challenge is finding the right ITSM platform.
Some are well suited for smaller organizations
while others are packed with enterprise features
but are expensive and complex.
With Virima ITSM, your service delivery will
improve, IT ops and security will have the
information they need to keep you running
efficiently and securely and responding to
compliance and financial audits will be easier
than ever before. Find Your Solution
Virima Technologies
3
IT services desk software
All of the asset and relationship data can be
automatically discovered and contained within the
ITIL compliant Service Asset Configuration
Management (SACM) CMDB. All CMDB data is fully
leveraged across all ITSM processes and is
available via custom reports and dashboards. This
provides service desk operators with greater
access to information so they know what is due to
an existing issue and what requires escalation. 
Virima Technologies
4
IT asset management
All of the asset and relationship data can be
automatically discovered and contained within the
ITIL compliant Service Asset Configuration
Management (SACM) CMDB. All CMDB data is fully
leveraged across all ITSM processes and is
available via custom reports and dashboards. This
provides service desk operators with greater
access to information so they know what is due to
an existing issue and what requires escalation.
Virimas incident and problem management
processes can be tied to specific assets and
service owners so its easy to identify the
correct next-level resources to respond. And
Virima helps you avoid future problems by making
it easy to identify service request patterns and
reoccurring issues.
Virima Technologies
5
IT asset management tool
All CMDB data is fully leveraged across all ITSM
processes and is available via custom reports and
dashboards. This provides service desk operators
with greater access to information so they know
what is due to an existing issue and what
requires escalation.
All of the asset and relationship data can be
automatically discovered and contained within the
ITIL compliant Service Asset Configuration
Management (SACM) CMDB.
Virima Technologies
6
1155 Mt Vernon Hwy, NE Suite 800, Atlanta, GA
30338
[phone]
research_at_virima.com