Interactive Voice Response (IVR)

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Introduction
Interactive Voice Response (IVR) is an automated
telephony system that interacts with callers,
gathers information and routes calls to right
agent. An IVR system (IVR) accepts a combination
of inputs in the form of voice or keypad
selection and then provides the appropriate
responses as per the request for an inquiry,
complaint registration, callback etc.
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Features

• Simple to use Graphical System Design Interface
• Multiple telephone line support both on Analog
  and Digital
• Advanced call screening and call switching
  options
• Can be integrated with any type of database
• Playback data retrieved from database
• Text to Speech
• Call Transfer to other extensions
• Multi regional language support
• Multi level IVR
• IVR Self Service

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Benefits

• With IVR you can manage large call volumes
• Easy to use and implement
• Quick response to caller without wait time
• Less call load on agents
• Routing of calls to right agents
• Customer have an option to request for a call
  back
• Calls can be recorded, stored and distributed via
  emails

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IVR Process
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Menu 3
Department 1
Menu 2
Department 2
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Menu 1
Caller
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Mailbox
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Waiting Queue
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Attendant
Order Tracking
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Teckinfos IVR Edge is an independent ivr
solution which helps in simplifying the way
business handles calls from their customers.
Self-service capabilities enabled by Interactive
Voice Response (IVR) technology, allow customers
to access information and conduct transactions
virtually around the clock. IVR Software
automates some or all of your customer
interactions to help improve the service you
provide to your customers and in turn reap the
advantages.Teckinfos IVR is a robust and highly
scalable Interactive Voice Response System, from
4 port to 128 E1 per server can be handled with
ease and efficiency.
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www.teckinfo.com
91-11-49605588
info_at_teckinfo.com
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