Custom Project Management Solution For a Life Science Magnate

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REDUCED OPERATION COST BY 55 THROUGH A CUSTOM
PROJECT MANAGEMENT SOLUTION

• BUSINESS SCENARIO
• Clients business efficiency and turnover was
  severely affected by the traditional cumbersome,
  tedious and complex compound request processes.
  It involved complicated trailing emails as
  primary communication channel, use of multiple
  file formats including vast excel files with
  their internal team and collaborators. The
  client suffered on multiple aspects
• Poor processes and inefficient system due to
  time-consuming communication
• Highly exposed to security breaches/Loss of
  critical business data
• Degrading enterprise-client relationships
• Huge opportunity cost due to continuous delay in
  critical business decisions
• Inability to create/ store/ retrieve critical
  data and reports and invoice for FTE (Full time
  employees)/ FSS
• (Fee for Service) on time
• They did an extensive market research and decided
  to reengineer their processes from ground up and
  build an integrated project management
  application. After doing an extensive research
  about the current solutions, client developed a
  blueprint and wireframes along with a clear
  picture of the functionalities of
• the platform.

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• After a stringent process of selecting the right
  development partner, they zeroed-in on Cygnet as
  their solution partner for project management
  mobile app, a first for the chemical industry in
  India. Cygnets global product development team
  specializing in PHP and mobile app development
  teamed up with the client to execute the idea
  with following functionalities
• Technical Feasibility Study
• Integrated iOS and Android mobile app with
  intuitive backend
• dashboard for its end-clients and clients
  internal team

C L I E N T S P R O F I L E
Our client is the discovery services arm of one
of worlds leading CRAMS (customer research and
manufacturing services) group. With core
expertise in FTE-based medicinal, synthetic
chemistry, process chemistry and vitro biology
services, their clients include several top
pharmaceutical and biotechnology companies in
more than 17 countries across the US, Europe,
Japan and Middle East.

• PROJECT DETAILS
• Customer Size Large Organization
• Country UK
• Domain Life Sciences
• Technology Stack PHP, jQuery, Amazon S3 Bucket,
  Laravel, Ajax, MySQL, Objective C, MVC, XCode
• CYGNETS SOLUTION
• Cygnet engineering team conducted several
  requirements and wireframing iterations and
  accessed clients current system architecture.
  They had an intensive groundwork and were
  well-prepared with comprehensive documentation
  of what they want and how. The clarity in
  requirement together with proper documentation
  and direct interaction of the business analyst
  with client ensured smooth execution and near
  real-time solution of any escalation and
  acceptance of change requirement.
• A PHP based website application with intuitive
  dashboard view and management along-with an iOS
  application with controlled environment for
  client side was suggested.
• The major functionalities of the PHP based
  website application and the controlled
  environment of mobile iOS application were
• Shifting to AWS Server Existing architecture of
  the client had increased page load time which
  resulted in website crashing repeatedly. Cygnet
  recommended shifting cloud server to Amazon
  Simple Storage Service (S3) to ensure that speed
  and storage do not remain a concern. All
  documents, images, excel sheets etc. were stored
  to make server work efficiently, also S3 is very
  much secure.
• Team Management/ User Management An intuitive
  user-friendly module allows clients internal
  team admin to create new users/ assign roles and
  allow permission to access individual pages.
• Customer Management Aimed at giving a birds-eye
  view of all customers and related information
  on access permissions for each.

Customer profiles are created once their
onboarding is completed via offline
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• verification. Customers download and access the
  mobile application only once their entire
  onboarding is completed.
• Quotation Management Customer can generate new
  quotation request / raise requirement from within
  the mobile application. Client can share
  proposals for the quotes received and customers
  can view them via push notifications. Customers
  and Client have flexibility to accept/reject any
  quote. Upon acceptance a new project is created
  and client can assign teams to manage the
  delivery.
• Project Management Created with the objective to
  facilitate transparent communication between the
  client and the customer. It enables them to
  share key highlights of the projects,
  description, project timeline, start date and
  currency. This intuitive fluid module enables all
  internal teams of our client to add resources to
  projects like in-case of FFS (Fee for Service).
• Setup Project Team Dashboard to
  edit/view/delete/add/update approvals to each
  team members. Client can add rates for FTE
  teams, minimum deposit amount, threshold amount,
  clauses if any which helps generate CDA (Client
  Disclosure Agreement). Upon CDA creation, an
  automated email with sharing access and
  permission controls are shared.
• Alerts Management Near real-time alerts of
  compounds requests, quotes and supply chain can
  be viewed easily. Approvals received, change
  requests, route approvals, new compounds added,
  store arrivals were few of the information
  shared with the client via active alerts. Alerts
  are sent via push notifications on mobile and
  desktop application.
• Executive Summary Assist in easier tracking of
  individual compound.
• Document Management Different formats of
  documents and images like EML/PNG/JPG/Doc/Excel/
  PDF were supported. Single secure platform to
  maintain a record of all documentation work
  related to projects was provided.
  Add/Edit/Delete/Update the stakeholders for each
  document/image was facilitated.
• Chemical Management With the objective to
  encourage transparency, each compound details
  like their chemical structure, available
  quantity, analytical specification etc. could be
  shared with the customers on single dashboard.
  Customers could also view the entire order
  management dashboard and view the status of their
  orders. Client could assign price to each
  chemical in the compound, set budget, view
  month-wise dashboard and assign dedicated
  resources for various projects. Automated
  quotation request/review/approval and project
  creation could be managed through via the mobile
  application. Raising purchase request for
  compound and new compound was facilitated via the
  desktop and mobile application.
• Experimental Approvals This exclusive module
  documents all the multiple experiments carried in
  pursuit of creating a single compound. The
  results of these experiments are documented and
  uploaded to be shared with client for review/
  approval through this module.
• Comments Section Facilitated swifter internal
  communication among stakeholders to
  review/check/address concerns for multiple
  queries which earlier required to be sent across
  via trailing emails.
• Store Management Up-to-date status of all the
  Chemicals and compounds arriving in to the
  inventory was maintained via Store management.
  Purchase requests could be mapped and responded
  easily with help of updated store management.
  Available compounds could be purchased easily
  from the store whereas depleted quantities were
  replenished on need basis.
• Invoice Management Invoices could be raised
  timely via automated emails, based on the project
  type, FTE/FSS, compounds involved, timeline etc.

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• Accurate Reporting One-stop destination for all
  stakeholders which displayed projects action
  items, deliverables, adherence to timelines,
  invoices raised, accounts receivable etc. These
  statistical reports further helped in better
  forecasting and taking critical business
  decisions swiftly.
• Feedback Projects success and failure ratio
  could be measured via active customer feedback.
  Every
• suggestion was valued and collected in form of
  ratings and questionnaire.

• BENEFITS TO THE END- USERS
• The integrated iOS app and web application
  solution was a pioneering initiative and an
  industry breakthrough. It is the first chemical
  company to introduce such a solution in the
  market.
• Simplified compound request process with an
  integrated mobile application
• 55 savings in administration, operational and
  support expenses
• Increased transparency and kick-started projects
  on-time with effective communication
• Advanced reporting features and on-the-go access
  allowed client to forecast business projection
• Improved process productivity, up-time and
  troubleshooting
• Pinpoint and identify problems, provide
  supporting data through intuitive dashboards and
  app
• Real-time view of entire base of customers,
  products and quote history
• End-to-End Automated compound management system
  now allows users to update chemical quotes,
  compounds, pricing, and hire dedicated resources
  to adapt to business changes

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For more information, please visit
www.cygnet-infotech.com or email
inquiry_at_cygnet-infotech.com US Office Cygnet
Infotech LLC. 125 Village Boulevard, Suite 315,
Princeton, NJ 08540 Tel [phone] Fax
1-201-642-1181 Other Offices SOUTH AFRICA
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