ITIL Foundation Braindumps

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Want to Know How To Pass ITIL ITIL-Foundation
exam
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You Need To Know Something About ITIL
ITIL-Foundation Exam?

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• How To Prepare The ITIL-Foundation Exam?
• How To Pass ITIL-Foundation Exam?
• Sample Questions

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Here Are ITIL ITIL-Foundation Exam Questions
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Question 1
Looking for ways to improve process efficiency
and cost effectiveness is a purpose of which part
of the service lifecycle? A. Service
operation B. Service transition C. Continual
service improvement D. Service strategy Answer C
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Question 2
Which of the following is an objective/are
objectives of the service strategy stage of the
service lifecycle? 1. Providing an understanding
of what strategy is 2. Ensuring a working
relationship between the customer and service
provider 3. Defining how value is created A. 1
only B. 2 only C. 3 only D. All of the
above Answer D
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Question 3
Which one of the following do technology metrics
measure? A. Components B. Processes C. The
end-to-end service D. Customer satisfaction Answe
r A
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Question 4
Implementation of ITIL service management
requires the preparation and planning of the
effective and efficient use of "the four
Ps". What are these four Ps? A. People,
process, partners, performance B. Performance,
process, products, problems C. People, process,
products, partners D. People, products,
perspective, partners Answer C
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Question 5
What should a release policy include? A. Roles
and responsibilities across all the service
transition processes. B. Roles and
responsibilities for updating the configuration
management database (CMDB. C. Criteria and
authorization to exit early life support and
handover to the service operation function. D.
How request for changes (RFCs) are approved for
software releases in the IT production
environment. Answer A
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