Cloud communication for banking

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Telecom Software VoIP Communication Platforms
Provider
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• The exclusive cloud-communication platform- Vox
  CPaaS

Your customers have shifted to mobile to stay
updated about their finances. Does your mobile
application offer real-time support and secure
financial activities?
Vox CPaaS provides a smooth customer experience
with complete digital transformation, without the
complexity of backend engineering.
You need to ensure your services safeguard
customer privacy while providing a superior
customer experience by establishing context every
time customer contacts you.
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Vox CPaaS functionalities at your fingertips
Vox CPaaS is a cloud-based platform that allows
developers to use communication features like
messaging, chat, voice video in their
applications without having to build the complex
backend infrastructure. Vox CPaaS enhances your
customer experience and communication strategy.
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• Power your banking services

No one likes to wait on a call when calling
customer service helpline! 75 of customers
believe that it takes too long to reach the
desired person. With Vox CPaaS, relationship
manager is just a click away. Click-to-call
functionality within the app makes it easier for
customers to connect and communicate immediately,
effectively, and conveniently.
Account related issues
Latest offers plans
OTP and Two-factor authentication
Loss of debit/credit card or fraudulent activity
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• SMS chat- Building stronger customer
  relationships

Mobile messaging chat give an opportunity to
connect with customers for instant notifications
driven communication. Over 90 of messages are
delivered and read within 3 minutes.
Customers can send or receive SMS or chat for
Alerts about suspicious activity
Appointment scheduling reminders
For any suspicious activity, instant alert can be
sent or customer can also raise complaint via
SMS, call or chat
Relationship manager can schedule appointment via
SMS or one-to-one chat
Transaction status and 2F authentication
Account status
SMS or chat can be initiated for account details
Status of transaction made through net banking,
credit or debit card can be shared instantly with
the customer
Application status
OTP for initiating transaction
Customers can be informed about their
application(s) status (accepted, processed,
rejected, pending) via SMS or chat
For secure transaction and authentication, OTP
can be shared via SMS with a validity of 5-10
minutes
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• Video file sharing- Creating personalized
  experience

Relationship manager and support team can connect
with customers through video call for instant
support. By intelligently weaving together
existing business processes with Vox CPaaS,
customer journey can be streamlined with
end-to-end encryption of files/media.
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Vox CpaaS- Key benefits
Create an improved, personalized banking
experience for your customers by using Vox CPaaS.

• Instant message
• Chat group chat
• Audio-video conferencing
• File sharing

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Economic secure
Intuitive
Manageable

• Reduced cost, improved productivity
• No CAPEX
• Scalable
• Secure communication platform

• Simple yet sophisticated
• All functionality within your application
• Data analytics
• Customer experience feedback

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Security considerations
Go beyond expectations and deliver banking
experiences that protect and empower your
customers.
Secure communication between customer and manager
Safe file sharing
All interactions can be recorded and audited
Secure data encryption
Internal authentication among bank employees to
use the app
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Take your business to the next level
How can Vox CPaaS fuel your business growth?
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Vox CPaaS USPs
Light weight on data usageLow data usage enables
faster communication even at slow internet
connection
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Seamless IntegrationSeamless integration with
any platform/protocol and highly customizable
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Ultra-fast responses Faster communication and
ultra-fast responses for seamless commnucation
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Myriad applicationsIoT enabled, easy to use,
light weight reliable
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Developer portal, demo Vox offering

• Vox Offering
• APIs SDKs for SMS, voice and video- all
  features in one app
• APIs and SDKs for individual functionality
• White-label application with CPaaS functionality
• SDK Demos
• Try our Konverz app and get hands-on experience
  on Vox CpaaS functionality
• Android https//play.google.com/store/apps/det
  ails?idcom.cavox.konverz
• iOS https//itunes.apple.com/us/app/k
  onverz/id1400120880?mt8
• Web https//konverz.vox-cpaas.com/

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Contact Us
sales_at_voxvalley.com www.voxvalley.com 65 6678
7662