E Service Delivery

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E- Service Delivery Test
Discussion and Preparation for Test 1 due on 10th
April2019
Multi-Purpose Lab University Library Makerere
University April 2019
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E- Service delivery
Chapter
1 Overview of E-Government Services ( e Service Concept, e Services, Factors that influence e- service delivery)
2 The e- Government Phenomena ( eGovernment concept, types of e- Services, diff btn e- Govt e- Governance, e- engagement, e- consultation, e-controllership) -Generic Models of e-Governance, e- Govt Theory Practice -Provide Uganda examples for each of the models -Theories ( Technological determinism, socio- tech theory, reinforcement theory) -Types of Interactions in e-Governance (Government to Citizens G2C Government to Business G2B Government to Government G2G Government to Employees G2E) -Maturity Models (major stages/phases, characteristics, differences)
3 E- Governance laws and policies (- Issues planners should address to ensure successful implementation) Laws and Policies enabling e-Government Services Laws and Policies on Privacy and Data Protection Information Security Data, Records and Content Management.







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E- Service delivery
Chapter
Interoperability E- Government interoperability, Approaches, Open Standards, Open Source, Government Interoperability Framework (GIF))
4 e- Government Readiness ( eGovernment skills and competences, knowledge) Leadership (Role of leadership, leadership traits underlying successful e- govt projects) Change Management in e-Govt implementation (Key elements to ensure successful Change Management during e- Govt implementation, -Key barriers to Change Management Changes that ought to be managed in e govt implementation Categories of e-Service Digital Interaction National E- Government Institutions Functions, Models, and Trends -Why its important, Strategic issues, key functions, -Four Institutional models Collaboration and Public Private Partnerships (PPP) Why a PPP, and what is its rationale, why Govts shld consoder PPP as a tool to promote eGovt Forms and Models of PPP projects Major Political and Financial constraints








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E- Service delivery
Chapter
5 Whole of Government Approach to eGovt (What is it, Benefits, National coordinating authorities, Public sector interoperability, online service integration, overall commitment Challenges and Opportunities of achieving WG Examplesin Uganda
6 E- Government Assessment Methods Frameworks ( Service Quality attributes, Software Product Quality Model) Evaluating e- Government Success and/or Failure Define the Design Reality Gap Model global e-govt indices e govt development index, e participation index, e govt readiness.
7 Emerging Trends in E-Government E-Govt 2.0, Open Government xtics, Challenges to achieving e-Government 2.0 The use of Social Media to deliver government ( e Government 2.0 Tools and applications) Social media based govt The Three Stage Social Media- Based Govt (SMBG) How to realize SMBG Relationships in SMBG E- Participation and e- Government 2.0 - e-Participation, Role of a Citizen, Role of Govt, Role of Administrators.







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Additional Topics Personal Reading

•  
• E-government Adoption and synthesis
• Factors affecting adoption
• Adoption models IDT, TAM, UTAUT
• M-Government - Mobile Technologies for Responsive
  Governments and Connected Societies
• http//unpan1.un.org/intradoc/groups/public/docume
  nts/un-dpadm/unpan047499.pdf
•  
• Integrating e-government data big data
  management and crowdsourcing/harvesting across
  platforms, technologies and borders

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Thank you