Business Process Outsourcing Services

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BUSINESS PROCESS OUTSOURCING SERVICES

• Suma Soft Pvt Ltd.

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About US
Suma Soft has been a Global IT and ITES BPO
Solutions provider for USA, India and global
market with successful legacy of 19 years.
Suma Soft has gained patronage of giants from
various industries across the world with the
high-end industry-specific, technology and
analytics-enabled solutions. Suma Soft has
been providing IT infrastructure services in
combination with innovative practices and ability
to engage with new business models. Adding values
to businesses with a stark growth in
profitability is our aim
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BPO Services We Offered

• Under the category of BPO Services, Suma Soft
  offers following services
• Inbound Call Center Services
• Outbound Call Center Services
• Email Support Services
• Social Media Support Services
• Data Entry Services
• Loan Processing Services
• Logistic Processing Services
• Backend Processing Services
• Chat Support Services
• Call Center Outsourcing Services

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Inbound Call Center Services

• An inbound call center predominantly provides
  support for handling large volume calls initiated
  by the customers. These calls are mainly rendered
  as telephone answering requests for clients
  products or as pre or post sales technical
  assistance.

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Outbound Call Center Services

• Outbound call center service is designed to make
  large volume of outbound calls to prospective and
  existing customers on behalf of a
  business/client. These calls majorly cater to
  sales, product/service subscription, account
  upgradation, and debt collection.

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Email Support Services

• Email is the second most widely used
  communication channel for customer support.
  Statistically speaking about 20 of customers
  preferred to contact customer support through an
  email in the year 2018. (Source Statista
  Report). Though the share of Email Support
  Outsourcing seems small when compared to other
  popular mediums like phone and live chat, it
  cannot be ignored.
• We understand the requirements of your business
  and the importance of having an effective email
  support. Suma Soft provides 247 email support
  outsourcing for technical as well as
  non-technical purpose.

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Social Media Support Services

• The popularity of Social Media is widespread and
  is redefining communication. It is estimated that
  the number of social media users will reach a
  mark of 3.02 billion by 2021. As a business, this
  potential cannot be overlooked. Customers are
  using social media to communicate with brands,
  seek help when they have queries, share feedback,
  avail offers and many such reasons. It is
  important that business have 247 online
  presence through social channels such as
  Facebook, Twitter, LinkedIn, and others.
• Suma Soft has been helping leading organizations
  across the globe through our Social media support
  services.

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Data Entry Services

• Suma Soft bring you 247 high-quality data entry
  outsourcing services with skilled data entry
  experts making delivery error-free process and
  data configuration. Providing timely,
  cost-effective services with high scalability
  that comes with quick processing time is our aim.
  
• The data entry services we give comes with total
  data security and with global standards as Suma
  Soft strive to make our global presence stronger.
  Unmatched competitive prices with maximum
  benefits make your business rely on a competent
  service provider.

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Loan Processing Services

• Loan Processing Services by Suma Soft can help
  reduce your time on loan processing and provide
  you the flexibility to concentrate on your core
  competencies. Suma Soft has been working with
  banks and other financial firms, managing their
  Loan processing operations since 19 years.
• Loan Processing Outsourcing Services team is well
  versed in carrying verification of various loan
  documents such as credit reports, credit history
  payment, tax returns and others.

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Logistic Processing Services

• Logistics companies are under immense pressure to
  increase profits, reduce operational costs, and
  enhance TAT for shipment deliveries. As an ISO
  9000 certified company, Suma Soft gives paramount
  importance to security, quality, and accuracy
  while implementing services like logistics
  accounts payable outsourcing services.
• Suma Soft provides end-to-end Logistics BPO
  services which include Accounts Payable and 3PL
  Track and trace services.

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Backend Processing Services

• The experts from Suma Soft can empower your
  business with Backend processing services such as
  Data entry, document verification, order
  fulfillment, transaction processing, loan
  processing, and others.
• Suma Soft has a team dedicated for each business
  function who works during your office and
  non-office hours to help ease your burden of
  repetitive operations. You can allocate your
  resources to revenue generating functions and
  improve the bottom-line.

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Chat Support Services

• Outsource Live chat support Services to Suma Soft
  and improve resolution rate by 70. Our Live Chat
  Support experts understand the demands of various
  industries such as Healthcare, Automotive,
  Retail, E-commerce and provide customized
  services accordingly.

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Call Center Outsourcing Services

• Call Center Outsourcing is the process of
  outsourcing customer issues to a third-party
  service provider. Companies prefer to provide
  affordable customer service for their end
  customers.
• The call center outsourcing delivered by Suma
  Soft helps enhance various call center metrics
  such as first call resolution, customer
  satisfaction, average speed of answer and many
  others.

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Contact US

• Suma Soft Pvt Ltd
• Email id - sales_at_sumasoft.com
• https//www.sumasoft.com/