5 ways to delight your customers

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Five small things you can do to Delight your
DryCleaning and Laundry Customers
Every DryCleaner would like to serve his
customers better. Here are 5 small ticket items
you can do today to delight your customers. 1.
Home Pick up and Drop Your customers have a busy
life style. Weather its office going customers or
soccer moms, time is the most stretched item in
their everyday life. Offering home pick up and
drop will certainly on the most sought after
convenience by your customer. By extending this
convenience we have not only seen an improved in
satisfaction rating, but also increase business
revenue. A well managed business will have a
processes to take home pickup and drop requests
and serve them consistently. Check out
QuickDryCleaning Software to see how it can help
you to achieve this goal.
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• Honor Timeline commitments.
• If there is one item you have pick from this
  list, then let it this one. It takes years of
  good service to build the confidence, and takes
  only a few minutes to shatter it. Missing a
  timeline commitment on delivery of service is
  the most important and also the most common
  reason for irritated customers. Remember its
  okay to set a longer commitment but not okay to
  miss it. For example, its perfectly okay to set
  a commitment of 3 days delivery and deliver
  within 3 days, but not okay to set a 1 day
  commitment and deliver in 2 days. Customers are
  forced to change plans around important
  occasions and that will leave this bad episode
  imprinted in their head.
• Missing a timeline commitment on delivery of
  service is the most important and also the most
  common reason for irritated customers.
• In a case where you are over capacity or
  circumstances are forcing you to extend the
  delivery dates, then do so with permissions and
  prior information. A better managed business will
  be able to filter out important and urgent
  delivery and deliver the rest on an extended
  timeline. It allows for the best of the worlds,
  i.e. your customers get the more urgent garments
  processed on time and your get an extended
  timeline to deliver the rest later, allowing you
  to better manage load at your processing unit.
  Check out QuickDryCleaning Software to see how it
  can help you to achieve this goal.
• Customer Details
• Maintaining customer details, such home address,
  phone number, past traction history and other
  records as such a fundamental thing for any
  business that this is not a standalone item for
  delight anymore, since every one expects it. No
  customer would like to repeat their details or
  wait for you to search your paper records to
  find the past transaction details. This also
  forms the basis of enabling services which can
  really delight every customer. Check out
  QuickDryCleaning Software to see how it can help
  you to achieve this goal.
• No customer in 2015 would like to repeat their
  details or wait for you to search your paper
  records
• Personalized Service
• Lets make things clear. If a customer is spending
  all the money on DryCleaning, they expect
  personalization. Things like starch or no starch,
  round sleeves, hanger delivery, special remarks
  such as stain removal, etc are common requests. A
  well managed business has processes and tools to
  send personalized remarks per garment all the way
  to the processing unit and person processing that
  garment. Check out QuickDryCleaning Software to
  see how it can help you to achieve this goal.

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5. Record Customer preferences Many of
personalization requests can be called standing
preferences of a given customer. Every business
should have processes and tools to record them
permanently for every customer. Having the
customer preferences pre-recorded will be an easy
way to delight your customer, since they know
they are going to someone who knows and
understands their needs. Check out
QuickDryCleaning Software to see how it can help
you to achieve this goal. Small actions like the
above one increase the loyally of a customer,
ensuring a repeat future business and reducing
their possibility of trying out tour competitors
down the road. At QuickDryCleaning Software we
have helped Dry Cleaners and Launders across 23
countries to deliver better services, there by
increasing revenue and improving customer loyalty.