Logistics Delivery Management: Key Challenges To The Field Agents, Customers & Managers.

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Logistics Delivery Management Key Challenges To
The Field Agents, Customers Managers.
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What is Logistics delivery management

• Logistics delivery management is a system which
  manages the flow of resources between the point
  of origin and the point of consumption in order
  to meet customer or any corporations requirement.
• The resources in this system may include
  equipment, goods, consignment or any deliverable
  items. Effective management of delivery is not an
  easy task since it needs precision and
  coordination.

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Key challenges for Manager

• Task assignment
• They are overpowered with a huge number of tasks,
  its assignment, managing the number of tasks
  needed to be assigned to each field agents and so
  on. The status of the tasks also remains unknown
  as the delivery agents remain out of contact
  while doing various deliveries.
• Poor visibility of Field agents
• In the absence of Real-time tracking, managers
  can track their field agents work status.
  Information regarding task completion also
  remains unknown for the managers. The delivery
  agents often fail to trace down the delivery
  location and thus spends time unnecessarily.

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Key challenges for Manager

• Measuring KPI of Logistics management
• In order to optimize logistics delivery
  operations and monitor the overall performance of
  the delivery fleet, managers should maintain KPI
  (Key performance indicators). The indicators such
  as maintaining history, Time efficiency, resource
  usage, Fuel efficiency, and performance of
  individual agents need to be maintained manually.

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Key challenges for Field Agents

• Lack of task clearity
• Without the use of any smart app or automation
  process, field agents cannot receive any task
  notification, assigned by the managers. Moreover,
  with manual task assignment, the process of the
  assignment itself takes much longer time, thus
  delaying the entire delivery process.
• Difficulty to get exact Customer location
• Locating the exact customer address, without the
  assistance of any mobile app of GPS tracker is a
  pain. It is time-consuming and agents have to
  travel to the same location multiple times,
  without the guidance of route optimization.
  Though field agent depends on maps for exact
  location, yet its not enough for hassle-free
  delivery.

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Key challenges for Field Agents

• Optimized route
• With the lack of delivery management tool, agents
  do not get to know the best and shortest route to
  reach the delivery destination, thus traveling at
  the same places multiple times futilely. This
  leads to missed, failed or delayed deliveries.

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Key challenges for Customers

• Lack of real time tracking
• The customers cannot track the location of the
  delivery boys, thus waiting cluelessly for the
  courier or consignments to be delivered.
• Communication gap among Agents, Managers, and
  customers
• Lack of email or SMS notifications sends to
  customers results in a lack of communication.
  Since managers do not have any clue regarding the
  location of the delivery agents, they cannot
  assist the customers regarding the parcel
  delivery time, which is unacceptable in the
  fast-paced modern lifestyle.

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Elevate your Logistics Delivery with Deliforce

• Deliforce is a Saas-based company offering
  ultimate Delivery management software, for
  various industries like Logistics, On-demand
  delivery, Manufacturing, Field service,
  E-commerce, Retail, FMCG, Transportation, helping
  them to track their field and delivery agents in
  real-time.
• Improve your overall Logistics Delivery rate,
  performance, and ROI in optimized time, cost and
  effort. Contact Deliforce to get details about
  the solution.

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You can also visit here

• Logistics tracking and management software
• Delivery management software
• Online delivery tracking software
• Field service management software
• Workforce management software

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Lets talk with us

• Deliforce Pvt Ltd
• 44, 2nd floor, 1st cross, 2nd Main Rd
• Prasanth Extension, Whitefield
• Bengaluru, Karnataka 560066
• Call 91 8792382223
• Mail support_at_deliforce.io