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BUSN 258 Imagine Your Future/newtonhelp.com   

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For more course tutorials visit www.newtonhelp.com BUSN 258 Week 1 Homework Asssignment Independent Auto Sales and Service (NEW) BUSN 258 Week 3 Homework Asssignment Independent Auto Sales and Service (NEW) – PowerPoint PPT presentation

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Title: BUSN 258 Imagine Your Future/newtonhelp.com   


1
BUSN 258 Imagine Your Future/newtonhelp
2
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 All Homework Assigments, You Decide,
    Case Study
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • BUSN 258 Week 1 Homework Asssignment Independent
    Auto Sales and Service (NEW)

3
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Final Exam (All 3 Sets)
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • BUSN 258 Final Exam (NEW)
  • BUSN 258 Week 8 Final Exam 1

4
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Final Exam (NEW)
  • For more course tutorials visit
  • www.newtonhelp.com
  •  BUSN 258 Final Exam (NEW)
  •  
  •  
  • Question 1.1. (TCO 1) Which of these key
    organizational behaviors helps customers to
    interact with your organization?

5
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Midterm (All 3 Sets)
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • BUSN 258 Midterm (NEW)
  • BUSN 258 Week 4 Midterm - Set 1
  • BUSN 258 Week 4 Midterm - Set 2

6
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Midterm (NEW)
  • For more course tutorials visit
  • www.newtonhelp.com
  •   
  • BUSN 258 Week 4 Midterm (NEW)
  •   BUSN 258 Midterm
  •  1.         Question         (TCO 9) How many
    people is an unhappy customer likely to tell
    about a bad experience?
  •  

7
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 1 Assignment
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • 1. What major corporations that youve heard of
    seem to be doing the best job of building
    customer loyalty? In what ways do they attempt to
    build long-term relationships with customers?

8
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 1 DQ 1Positive Impact of Good
    Customer Service
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • BUSN 258 Week 1 DQ Impact of Good Customer
    Service
  • How does good customer service positively affect
    both the company and the customer?

9
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 1 DQ 2 Relation With Customers
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • USN 258 Week 1 DQ Relation With Customers
  • How can companies build healthy relationships
    with customers?

10
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 1 Homework AsssignmentIndependent
    Auto Sales and Service (NEW)
  • For more course tutorials visit
  • www.newtonhelp.com
  •   
  • BUSN 258 Week 1 Homework Asssignment
  • Choose either the Independent Auto Sales and
    Service (IAS) case on

11
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 1 to 7 All DQs
  • For more course tutorials visit
  •  
  • www.newtonhelp.com
  •  
  •  
  • This Tutorial contains All DQs (Except Week 6
    DQ1, Week 7 DQ1)
  •  
  • BUSN 258 Week 1 DQ 1 Positive Impact of Good
    Customer Service
  •  

12
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 2 Assignment
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • 1.What are some factors (patterns of behavior)
    that project a companys culture? List several
    examples from organizations you work in.

13
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 2 DQ 1 Engaging Your Customers
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • BUSN 258 Week 2 DQ Engaging Your Customers
  • Choose one of the Action Tips presented in
    Chapter 2 of the textbook and describe the tip,
    as well as how you would implement it for a
    particular company.

14
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 2 DQ 2 Listening To Your Customers
  • For more course tutorials visit
  • www.newtonhelp.com
  •  DQ 2
  • Listening to Your Customers (graded)
  • Choose one of the Action Tips presented in
    Chapter 3 of the textbook and describe the tip,
    as well as why it is important. Illustrate your
    argument with an example.

15
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 2 You Decide
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • Read the You Decide scenario and decide on a
    response. Your goal is to identify the critical
    issues in the scenario and determine how you
    would resolve. Write a report correctly formatted
    of at least 125

16
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 3 Case Study McDuffie Dentistry
  • For more course tutorials visit
  •  
  • www.newtonhelp.com
  •  
  •  
  • BUSN 258 Week 3 Case Study McDuffie DentistryBUSN
    258 Week 3 Case Study McDuffie Dentistry

17
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 3 Case Study
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • 1. Interview After completing your assigned
    readings for this week, interview someone who has
    a customer relations/customer service

18
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 3 DQ 1 Talkng to Your Customers on
    Phone
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • BUSN 258 Week 6 DQ Talkng to Your Customers on
    Phone
  • Choose one of the Action Tips in Chapter 4 of the
    textbook, and discuss it with examples.

19
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 3 DQ 2 Electronic and Internet
    Communication
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • BUSN 258 Week 3 DQ Electronic and Internet
    Communication
  • Choose one of the Action Tips in Chapter 5 of the
    textbook, and

20
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 3 Homework AsssignmentIndependent
    Auto Sales and Service (NEW)
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • Continuing either the Independent Auto Sales and
    Service (IAS) or
  • Network Nutrition Distributors (NND) case that
    you started in Week 1, answer

21
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 4 Assignment
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • 1. Look back on your own experiences as a
    customer and identify situations when little
    things have made a difference in your buying

22
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 4 DQ 1 Addressing Customer Turnoffs
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • Addressing Customer Turnoffs (graded)
  • What causes customers to become dissatisfied and
    turned off? How can you prevent it?

23
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 4 DQ 2 Emerging Trends in Customer
    Service
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • Emerging Trends in Customer Service
  • Choose one emerging trend in customer service and
    discuss how it is impacting the relationships
    between companies and customers.

24
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 4 Midterm - Set 1
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • 1.Question
  • (TCO 1) Excellent organizations are

25
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 4 Midterm - Set 2
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • 1.
  • Question
  • (TCO 1) The letter L in the acronym LIFE stands
    for ________.

26
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 5 Assignment
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • 1. How can organizations become more open to
    feedback? What kinds of employee training would
    help? What would you tell your

27
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 5 DQ 1 Collecting Customer Feedback
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • Collecting Customer Feedback
  • How can companies collect feedback from
    customers, and how much data should be collected?

28
BUSN 258 Imagine Your Future/newtonhelp
  •  
  • BUSN 258 Week 5 DQ 2 Handling Customer Complaints
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • Handling Customer Complaints
  • How should you handle a dissatisfied customer?
    What about a customer with unreasonable
    complaints?

29
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 5 You Decide
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • Scenario Summary
  • You are a general manager with a service company.

30
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 6 Case Study Trader Joes and Time
    Warner Cable
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • Companies with Good and Bad Service
  • Trader Joes Time Warner Cable

31
BUSN 258 Imagine Your Future/newtonhelp
  •  
  • BUSN 258 Week 6 Case Study
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • BUSN258 Week 6 Case Study LL Bean ATT

32
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 6 DQ 2 Using Information to Exceed
    Customer Expectations
  • For more course tutorials visit
  • www.newtonhelp.com
  •   
  • DQ 2
  • Using Information to Exceed Customer Expectations
    (graded)
  • Explain how providing accurate and timely
    information can be used to exceed customer
    expectations.

33
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 6 Homework Asssignment Independent
    Auto Sales and Service (NEW)
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • Continuing either the Independent Auto Sales and
    Service (IAS) or
  • Network Nutrition Distributors (NND) case that
    you started in Week 1 and

34
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 7 Assignment
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • 1.Which of the two general causes of
    stress,worker characteristics and working
    conditions,is the most significant in your job?
    How can you control or manage it?

35
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 7 DQ 2 Stress and Customer Service
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • DQ 2
  • Stress and Customer Service (graded)
  • Customer service can be seen as a kind of
    emotional labor.

36
BUSN 258 Imagine Your Future/newtonhelp
  •  BUSN 258 Week 7 You Decide
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  Scenario Summary
  •  
  • You are Bob Yeader, a Sales Manager, of a small
    printing company. One of you sales people asked
    for a meeting.

37
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 8 Final Exam 1
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • 1.Question
  • (TCO 1) The best way to win customer loyalty is
    to

38
BUSN 258 Imagine Your Future/newtonhelp
  • BUSN 258 Week 8 Final Exam 2
  • For more course tutorials visit
  • www.newtonhelp.com
  •  
  •  
  • 1.
  • Question
  • (TCO 1) The first step to reduce waiting time is
    to

39
BUSN 258 Imagine Your Future/newtonhelp
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