Title: BUSN 258 Imagine Your Future/newtonhelp.com
1BUSN 258 Imagine Your Future/newtonhelp
2BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 All Homework Assigments, You Decide,
Case Study -
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- BUSN 258 Week 1 Homework Asssignment Independent
Auto Sales and Service (NEW)
3BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Final Exam (All 3 Sets)
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- BUSN 258 Final Exam (NEW)
- BUSN 258 Week 8 Final Exam 1
4BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Final Exam (NEW)
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- BUSN 258 Final Exam (NEW)
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- Question 1.1. (TCO 1) Which of these key
organizational behaviors helps customers to
interact with your organization?
5BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Midterm (All 3 Sets)
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- BUSN 258 Midterm (NEW)
- BUSN 258 Week 4 Midterm - Set 1
- BUSN 258 Week 4 Midterm - Set 2
6BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Midterm (NEW)
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- BUSN 258 Week 4 Midterm (NEW)
- BUSN 258 Midterm
- 1. Question (TCO 9) How many
people is an unhappy customer likely to tell
about a bad experience? -
7BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 1 Assignment
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- 1. What major corporations that youve heard of
seem to be doing the best job of building
customer loyalty? In what ways do they attempt to
build long-term relationships with customers?
8BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 1 DQ 1Positive Impact of Good
Customer Service -
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- BUSN 258 Week 1 DQ Impact of Good Customer
Service - How does good customer service positively affect
both the company and the customer?
9BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 1 DQ 2 Relation With Customers
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- USN 258 Week 1 DQ Relation With Customers
- How can companies build healthy relationships
with customers?
10BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 1 Homework AsssignmentIndependent
Auto Sales and Service (NEW) -
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- BUSN 258 Week 1 Homework Asssignment
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- Choose either the Independent Auto Sales and
Service (IAS) case on
11BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 1 to 7 All DQs
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- This Tutorial contains All DQs (Except Week 6
DQ1, Week 7 DQ1) -
- BUSN 258 Week 1 DQ 1 Positive Impact of Good
Customer Service -
12BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 2 Assignment
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- 1.What are some factors (patterns of behavior)
that project a companys culture? List several
examples from organizations you work in.
13BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 2 DQ 1 Engaging Your Customers
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- BUSN 258 Week 2 DQ Engaging Your Customers
- Choose one of the Action Tips presented in
Chapter 2 of the textbook and describe the tip,
as well as how you would implement it for a
particular company.
14BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 2 DQ 2 Listening To Your Customers
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- DQ 2
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- Listening to Your Customers (graded)
- Choose one of the Action Tips presented in
Chapter 3 of the textbook and describe the tip,
as well as why it is important. Illustrate your
argument with an example.
15BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 2 You Decide
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- Read the You Decide scenario and decide on a
response. Your goal is to identify the critical
issues in the scenario and determine how you
would resolve. Write a report correctly formatted
of at least 125
16BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 3 Case Study McDuffie Dentistry
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- BUSN 258 Week 3 Case Study McDuffie DentistryBUSN
258 Week 3 Case Study McDuffie Dentistry
17BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 3 Case Study
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- 1. Interview After completing your assigned
readings for this week, interview someone who has
a customer relations/customer service
18BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 3 DQ 1 Talkng to Your Customers on
Phone -
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- BUSN 258 Week 6 DQ Talkng to Your Customers on
Phone - Choose one of the Action Tips in Chapter 4 of the
textbook, and discuss it with examples.
19BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 3 DQ 2 Electronic and Internet
Communication -
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- BUSN 258 Week 3 DQ Electronic and Internet
Communication - Choose one of the Action Tips in Chapter 5 of the
textbook, and
20BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 3 Homework AsssignmentIndependent
Auto Sales and Service (NEW) -
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- Continuing either the Independent Auto Sales and
Service (IAS) or - Network Nutrition Distributors (NND) case that
you started in Week 1, answer
21BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 4 Assignment
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- 1. Look back on your own experiences as a
customer and identify situations when little
things have made a difference in your buying
22BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 4 DQ 1 Addressing Customer Turnoffs
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- Addressing Customer Turnoffs (graded)
- What causes customers to become dissatisfied and
turned off? How can you prevent it?
23BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 4 DQ 2 Emerging Trends in Customer
Service -
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- Emerging Trends in Customer Service
- Choose one emerging trend in customer service and
discuss how it is impacting the relationships
between companies and customers.
24BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 4 Midterm - Set 1
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- 1.Question
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- (TCO 1) Excellent organizations are
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25BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 4 Midterm - Set 2
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- 1.
- Question
- (TCO 1) The letter L in the acronym LIFE stands
for ________. -
26BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 5 Assignment
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- 1. How can organizations become more open to
feedback? What kinds of employee training would
help? What would you tell your
27BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 5 DQ 1 Collecting Customer Feedback
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- Collecting Customer Feedback
- How can companies collect feedback from
customers, and how much data should be collected?
28BUSN 258 Imagine Your Future/newtonhelp
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- BUSN 258 Week 5 DQ 2 Handling Customer Complaints
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- Handling Customer Complaints
- How should you handle a dissatisfied customer?
What about a customer with unreasonable
complaints?
29BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 5 You Decide
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- Scenario Summary
- You are a general manager with a service company.
30BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 6 Case Study Trader Joes and Time
Warner Cable -
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- Companies with Good and Bad Service
- Trader Joes Time Warner Cable
31BUSN 258 Imagine Your Future/newtonhelp
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- BUSN 258 Week 6 Case Study
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- BUSN258 Week 6 Case Study LL Bean ATT
32BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 6 DQ 2 Using Information to Exceed
Customer Expectations - For more course tutorials visit
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- DQ 2
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- Using Information to Exceed Customer Expectations
(graded) - Explain how providing accurate and timely
information can be used to exceed customer
expectations.
33BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 6 Homework Asssignment Independent
Auto Sales and Service (NEW) -
- For more course tutorials visit
- www.newtonhelp.com
-
-
- Continuing either the Independent Auto Sales and
Service (IAS) or - Network Nutrition Distributors (NND) case that
you started in Week 1 and
34BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 7 Assignment
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- 1.Which of the two general causes of
stress,worker characteristics and working
conditions,is the most significant in your job?
How can you control or manage it?
35BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 7 DQ 2 Stress and Customer Service
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- DQ 2
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- Stress and Customer Service (graded)
- Customer service can be seen as a kind of
emotional labor.
36BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 7 You Decide
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- Scenario Summary
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- You are Bob Yeader, a Sales Manager, of a small
printing company. One of you sales people asked
for a meeting.
37BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 8 Final Exam 1
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- 1.Question
- (TCO 1) The best way to win customer loyalty is
to -
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38BUSN 258 Imagine Your Future/newtonhelp
- BUSN 258 Week 8 Final Exam 2
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- 1.
- Question
- (TCO 1) The first step to reduce waiting time is
to
39BUSN 258 Imagine Your Future/newtonhelp