Deliver personalised customer experience with the help of SAP Commerce Cloud

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AcuitiLabs Deliver personalised customer
experience with the help of SAP Commerce
Cloud www.info.acuitilabs.co.uk Aug 2019
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SAP Commerce Cloud
SAP Commerce Cloud is used to win over the large
set of digitally connected consumers and to match
ever-changing needs of consumers, businesses need
to deliver innovative product offerings and
exceptional customer-centric experiences. SAP
Commerce solution is used to provide customers an
elegant and relevant commerce experience at every
customer touch-point.
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Solution Components

• Product content management
• Allows you to manage all your product content
  from a single information source/repository
  across all channels providing content
  consistency to customers.
• Features-
• Content and catalogue management
• Workflow collaboration tools
• Product classification categorisation
• Intuitive, multilingual product cockpit

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• Web content management
• A marketing content and publishing tool with an
  intuitive UI, that offers web content management
  capabilities allowing you to manage web content
  and layout across all channels for creating
  highly personalised experiences.
• Features-
• Page templates for all channels
• Smart Edit UI
• Preview mode including device context preview
• Drag drop editing of components and slots

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• Order management for commerce
• Order management for commerce (B2B B2C) helps
  manage the order line of customer from start to
  finish i.e. checkout till final delivery,
  along with returns management through a single
  view of inventory.
• Features-
• Real time inventory management across entire
  organization
• Replenishment quotation (B2B)
• Sourcing and allocation
• Order versioning, order routing, order
  replenishment
• Omni-channel fulfilment (buy online pick up in
  store buy inline return in store)

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• Search and merchandising
• Allows you to provide your customers an
  effortless intuitive search experience and
  customise your merchandising mix based on
  conversion attributes.
• Features-
• Solr based search navigation
• Faceted browsing, keyword product suggestions
• Boost bury and visual search editing
• Merchandising mix based on customers, business
  (margin, inventory) and product context.

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• Customer service
• Make your customer service agents act swiftly
  with easy access to the information needed to
  resolve customer queries. CSAs can access
  manage customer profiles for taking actions on
  behalf of customer.
• Features-
• SAP Hybris Service Cloud integration including
  ticketing system
• Assisted service mode
• Native customer support cockpit for standard
  customer service capabilities

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• Mobility
• Reach large number of your target audience
  available on phones by making your platform
  available on mobile devices (provide similar
  experience as web) by using our mobile-specific
  tools and capabilities.
• Features-
• Responsive design templates
• iOS and Android mobile app sdk
• Mobile optimized websites.

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ACUITI LABS
Thank you
Acuiti Labs 1 Fore Street, London EC2Y 9DT e
info_at_acuitilabs.co.uk t 44 (0)20 7101
9405 w www.acuitilabs.co.uk