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msvconsultants

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The hotel management industry by well-known is a 24/7 operating sector. There are certain important aspects to be considered, to sustain service reputation and it’s mostly of pre preparation activities with planned and orientated service to guests. – PowerPoint PPT presentation

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Title: msvconsultants


1
Things you should do before your guests arrive
2
  • The hotel management industry by well-known is a
    24/7 operating sector. There are certain
    important aspects to be considered, to sustain
    service reputation and its mostly of pre
    preparation activities with planned and
    orientated service to guests.
  • With the rise of social and digital media
    services, almost all Industries are in the race
    to provide the best of services to their clients.
    Hotel and resort management is no exception to
    it, but to deliver more of hospitality and
    satisfaction to their guest.

3
  • The first aspect is to see that, whats promised
    to be delivered to guests as per their wish and
    selection is made ready from display to facility
    to Inventory as it leverages the trust and
    transparency of the hotel management in being
    prepared. Cleanliness, well trained staffs and
    organized work culture is a must adopt to serve
    guests in a class way. Room service and culinary
    services should be on toes before every guest
    arrives.

4
  • It is the responsibility of the hotel management
    to perceive guest bookings in different angles
    and prepare accordingly to the kind of their
    bookings. Guest varies from Couples, family,
    friends, office staffs gathering, corporate /
    company events and institutional events. Pre
    preparation activities gets sharpened in managing
    from this sorting of Guests before they arrive.

5
  • As a Hotel Management consultant one should see
    that and be advised to follow ISO Standards such
    as
  • ISO 2008-2009 for management procedural and
    environmental standards
  • ISO 14001 for Quality management standards
  • ISO 50001 for Energy standards

6
  • As a boutique resort consultant is one should
    study the scale and size of resort and advice the
    management to handle guests as per their
    capability. Boutiques resort poses more
    varieties, but with less accommodations. Today
    some kind of guest prefers to experience these
    kinds of resorts, where their most priority is
    privacy and ambience. Conditions and availability
    of additional amenities subjected to
    availability, should be well informed before
    bookings in these special boutique resorts.

7
  • These three stands the prime of responsibilities
    for a well-organized hotel management mind the
    uninterrupted power supply, for the overall
    satisfaction of guests.

8
  • Thank You
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