Best Practices for Community Management

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4 Best Practices for Community Management, and
How to Do Them Easily with IntellaSphere Social
Media Today recently posted 4 Best Practices for
Community Management, which discusses tips for
how to stay on top of whats being said about you
online. Nowadays everyone seems to be so focused
on content creation, and simply getting
something posted rather than tending to their
digital communities. While these best practices
can take some time, your reputation is worth it.
So, instead of skipping or ignoring your
community management, try using a tool like
IntellaSphere that helps you with the process,
making it easier and faster than you thought
possible.
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• Heres how to accomplish these daily, weekly,
  monthly and periodic practices using
  IntellaSphere, to help you better manage your
  reputation online
• Daily Practice Work on your active social
  connections
• Tracking View likes, comments, and reactions on
  your social posts
• Actions Build an active and engaged community by
  connecting with fans
• How-To With IntellaSphere, you can view all of
  your social news feeds collectively on one page,
  in the Posts Lab. You can also like, comment,
  share or delete posts directly from there as
  well. This saves you time from having to login to
  multiple accounts or apps, and allows you to
  manage your reactions and engage across the board
  in a timely manner
• Weekly Practice Respond to anyone mentioning
  your name
• Tracking See what people are saying about your
  business with brand mentions
• Actions Maintain a strong reputation by quickly
  responding to complaints and compliments
• How-To In the Settings area in IntellaSphere,
  under Reputation then Mentions, you can add up
  to five different brand names and hashtags that
  the system will track across the web to
  calculate your total brand mentions.
• Youll find the list of your brand mentions in
  the Reputation Lab. There, you can score your
  mentions to help you keep track of which are
  positive and negative. For positive brand
  mentions, you should send out a customer
  satisfaction survey. For negative mentions we
  recommend sending a customer feedback request
  (these can both be found in the Engage Lab) so
  that you can learn what could be improved on your
  end.

• Monthly Practice Refine your one-to-many
  messages
• Tracking Monitor keywords that are relevant to
  your customers
• Actions Adjust marketing tactics based on the
  performance of selected keywords
• How-To Also in Settings, youll find Keywords
  under Leads Influencers. Here you can add up
  to 10 keywords that you want to track for your
  brand. You can also choose to exclude up to 10
  terms that you dont want to see in your results.
  IntellaSphere monitors whos mentioning your
  keywords online and reports it in the Leads Lab.

Periodic Practice Curate your feedback and
reviews
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• Tracking Collect regular feedback by sharing
  tailored forms on the web and/or via social
  media
• Actions Increase your review volume and average
  ratings on Yelp and Google
• How-To IntellaSphere offers free templates for
  a number of customer engagement tools, such as
  Contact Us forms, Surveys, Polls, Customer
  Feedback forms, and more. These are meant to
  help you move prospects through your marketing
  funnel. These templates can also help you
  reconnect with anyone who has talked about your
  business online, in a good or bad way.
• Dont forget how important reviews really can be!
• Ask customers for reviews whenever you
  communicate with them, and ensure you thank
  those whove gone to the effort of doing so.
• While often forgotten, its up to you to
  encourage reviews wherever you reach customers,
  and then to find a way to amplify their impact on
  social channels.
• It may seem like a lot on your plate, but over
  time these practices will become second nature
  to you and your marketing strategy. And theyre
  well worth the effort! The best way to reduce
  the hassle in community management is to find a
  tool that helps automate these practices.