Chatbot Development: Rise in Enterprise & Road Ahead

1
Chatbot Development Rise in Enterprise Road
Ahead

• -Hidden Brains
• Enterprise Web Mobile App Development Company

2
Journey of Chatbots

• A chatbot is a buzzword.
• Everybody seems to be talking about chatbots.
  Underlining technologies such as natural language
  processing, artificial intelligence, and machine
  learning are making chatbots smarter and adding
  to the hype.
• But it is not just hype. If you thought chatbots
  are only a recent phenomenon, you are sadly
  mistaken. Micheal Mauldin coined chatterbot in
  1994 describes conversational programs.
• Chatbots have transcended beyond simple scripts
  and rules and now commonly make use of artificial
  intelligence (A.I.), creating realistic
  experiences and human-like connections with users
  a more profound level.

3
ChatBot The Journey of Evolution from
conversational to human conversations

• Chatbots is a computer program that uses
  text-based live chat for customers often designed
  to persuasively simulate how a human would
  interact as a conversational partner. Chatbots
  are interactive software platforms imitating
  human conversations or behaving like a human
  through voice commands, text chats, or both.
• This technology humanizes conversation with
  computers in their native language via a computer
  interface is gaining popularity in different
  scenarios, especially customer service.

4
Evolution of Chatbot Timeline

• Eliza
• The first-ever chatbot that could interact with
  people like a psychotherapist would.
• A.L.I.C.E.
• A.L.I.C.E. (Artificial Linguistic Internet
  Computer Entity) is software chatbot created in
  A.I.M.L. (Artificial Intelligence Markup
  Language), an open, minimalist, stimulus-based
  language for creating bot personalities like
  A.L.I.C.E.
• Mitsuku
• A virtual friend is 24 hours a day to talk to
  you. She learns by experience, so the more people
  talk to her, the smarter she becomes.

5
Challenges in Chatbot Adoption

• User Adoption Hesitancy
• Reluctance to engage with a conversational bot
• Inability to include history/context for
  personalized experiences
• Adequately understand human input
• Privacy Concerns
• Handle concerns related to privacy, security,
  legal, and regulatory frontier
• Lack of Manpower
• Shortage of skilled developers
• Poor mechanisms for discoverability

6
Types of Chatbots

• Informational
• Informational bots identify information and
  resolve customer employee questions, moving
  beyond conventional search results to provide
  customer-and context-specific results via voice,
  text, or visuals, reducing the effort to get
  accurate results.
• Enterprise Productivity
• Custom enterprise bots, an emerging application
  of the technology, seamlessly connect enterprise
  data resources, streamlines enterprise flow of
  work, and increases efficiencies.
• Employees can use bots to review sales numbers,
  gauge the actual performance of marketing
  campaigns, or observe the exact status of
  inventory.
• Device
• Control Device control bots support
  conversational interfaces for connected devices
  such as wearables, home appliances, and vehicles
  to interact with each otherimproving user
  experience.

7
Chatbot Next Stage

• It is obvious that chatbot application
  development is opening up new horizons for
  businesses. As more and more companies take the
  plunge gaining first-mover advantage success
  ratio with technology grows. For companies taking
  the step ahead, it is important to chart a
  chatbot development strategy in place to address
  several issues to ensure that your bot stands
  tall among other competitors understand
  customers experiences in terms of design and
  functionality fully integrate its bots with its
  mobile and web service and enhance robust
  security and privacy.

8
Contact US

• Email biz_at_hiddenbrains.com
• Skype hiddenbrains
• Hangouts biz_at_hiddenbrains.com
• United States1 323-908-3492
• India 91-989-802-1433
• Url https//www.hiddenbrains.com