5 Features Why Dynamics CRM 365 is Perfect for Any Enterprise

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5 Features Why Dynamics CRM 365 is Perfect for
Any Enterprise
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A loyal customer base is one of the most
important aspects of a successful company. And
it is necessary to build a relationship with
them and understand their needs. For any
organization, managing customers data is
crucial. To handle such data and build
relationships with customers, a powerful CRM is
all you need. Today, it's difficult to choose the
right option for you as there are plenty of
options available.
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Microsoft Dynamics 365 is one of the

• enterprise-level CRM. Many organizations are
  choosing Dynamics 365 because of its
  feature-rich functionality.
• Microsoft launched it at the end of 2016. It has
  new and enhanced tools to help increase your
  sales, better your marketing efforts and
  simplify the customer service process.
• With Dynamics 365, your employees become more
  productive as well. It provides deeper insights
  into performance, customer relationships and
  opportunities. Additionally, it is easy to
  integrate with your companys business structure.
• Overall, its a powerful solution to manage all
  your business aspects.
• There are many reasons to use Microsoft 365 but
  let's look at some of the features which make it
  stand out of the crowd. An insight into why it
  is the first choice of many business owners.
• Sales
• This helps you and your sales team to manage the
  sales workflows and drive in more sales. With
  its process-driven

module, you can conversion process.
simplify your lead qualification and
Also, it helps to understand your
customers on a deeper level.
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• Marketing
• It offers you the ability to manage leads,
  contacts, and campaigns. The best part is that
  it includes customers, prospect segmentation,
  and planning of marketing campaigns with a
  proper workflow. It helps in providing analytics,
  reporting and easy collaboration between
  marketing and sales.
• Customer Service
• You can easily manage your service phase of the
  customer lifecycle using this CRM. Its a
  powerful system that unifies the whole
  experience of your customers. The best part is
  that it has streamlined customer service process
  that helps you to deliver strong and efficient
  customer care.
• Field Service
• This module is for companies having field service
  technicians. It offers features like project
  management, scheduling, routing, work orders,
  contract management, inventory, and return
  capabilities. Moreover, CRM mobile application
  makes it easy for technicians to access these
  features on the go. So, if your company has
  field technicians then this is a must have
  feature for you. As it provides ease to you as
  well as your technicians.
• Project Service

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• This module is for project-based businesses. It
  has tools like project planning, resource
  scheduling, time and expense management, and
  service analytics. Using this tool, you can know
  project-wise performance in brief. To get the
  best of this module, you can easily integrate it
  with Microsoft Project.
• Now lets look at some of the most unique selling
  points of Microsoft Dynamics CRM which sets it
  apart from other CRM platforms.
• Integration
• This CRM easily integrates with the other
  Microsoft products like Office 365 and Dynamics
  365 apps. It helps you to increase productivity
  and performance.
• The integration with Outlook will help you to
  view existing customer information, sales
  activities, opportunity information, track
  outlook emails in your outlook screen, etc. You
  can easily perform CRM tasks such as adding new
  leads, tasks, appointments or calls in your
  customer record.
• It becomes easy to share customer data from
  Dynamics 365 to Microsoft Excel Sheet or Word.
  You can export data from Dynamics 365 to Power
  BI for analyzing and decision making.
• Power Apps
• This tool gives you the opportunity to build
  custom applications without the need of
  technical expertise or code.

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• Its integration with all Microsoft products
  including Office 365 makes it easy to leverage
  data and deploy it.
• LinkedIn Sales Navigator Application Platform
  (SNAP)
• In 2016, Microsoft purchased LinkedIn. This makes
  integration of Dynamics 365 and LinkedIn
  seamless. This helps you to search the LinkedIn
  network for leads and save them directly as CRM
  records. It also recommends you with leads based
  on your searches and makes it easy to view
  profiles while searching for capable candidates.
• Portals
• Portals, especially customer portals, are an
  essential part if you are growing your business.
  They help you to provide better customer service
  by being available 24/7 for your customers.
  Microsoft provides a variety of Dynamics CRM
  portals to complement that functionality.
• There are many companies that develop customized
  portals that you can integrate with your
  Dynamics CRM.
• Any good Dynamics 365 customer portal will have
  features like knowledge base, chat support to
  resolve queries, etc. and would be fully
  scalable as well. And if you are using WordPress
  as your CMS, then there is a Dynamics CRM
  WordPress customer portal available in the
  market.

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Conclusion Did these benefits encourage you to
try out Dynamics 365 and its powerful tools? Use
it with other tools like Dynamics 365 portals,
integrations, etc. to grow your business and
customer base.
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