Top Customer Success Quotes

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Top 20 Customer Success quotes
Make every customer a success story
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It takes 20 years to build a reputation and 5
minutes to ruin it. If you think about that,
youll do things differently. 
Warren Buffett
Make every customer a success story
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Your job, if youre a customer success manager,
isnt to make friends with your client. Your
primary job is to challenge them, and get them to
think, in order to make them more successful.
Don Peppers
Make every customer a success story
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Your most unhappy customers are your greatest
source of learning.
Bill Gates
Make every customer a success story
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Smart companies have realized that customer
loyalty is the most powerful sales and marketing
tool that they have.
Bill Price
Make every customer a success story
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You can focus on adoption, retention, expansion,
or advocacy or you can focus on the customers'
Desired Outcome and get all of those things.
Lincoln Murphy
Make every customer a success story
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A poor onboarding experience is hard to come back
from and is the fastest way to lose a customer.
Its critical to actively think about the entire
customer journey define it, map it, document
it.
Paul Philp
Make every customer a success story
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The best CSMs can always identify the trends in
whats happening with the product and relay those
insights to the product teams in a meaningful way.
David Clark
Make every customer a success story
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The faster you can help customers understand and
extract value from your product that is in line
with their business goals the stickier and more
successful theyll be.
Jeff Gardner
Make every customer a success story
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People will forget what you said. They will
forget what you did. But they will never forget
how you made them feel.
Maya Angelou
Make every customer a success story
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Most companies approach implementation from a
checklist of what we need to get done. Instead,
think of what a customer expects to accomplish
during implementation.
Wynne Brown
Make every customer a success story
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In the subscription economy, the connection
between your customers success and your success
is much more direct.
Ken Lownie
Make every customer a success story
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RPA can help CSMs with their day-to-day tasks,
and give them more time to focus on strategic
work. Eventually, we may see it be able to
predict customer questions and pitfalls in the
product.
Guy Lever
Make every customer a success story
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Focus less on being on top of every social media
channel more on building easy ways for
customers to contact you.
Richard White
Make every customer a success story
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Give one person responsibility for listening to
your customers and authority to act on what they
hear.
Guy Letts
Make every customer a success story
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Customer success is where 90 of the revenue is.
Jason Lemkin
Make every customer a success story
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We're not competitor-obsessed, we're
customer-obsessed.
Jeff Bezos
Make every customer a success story
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One of the best methods for retention I have
found is continuing to add value after the sale.
Silence is a retention killer.
Adam Toporek
Make every customer a success story
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An important component of preventing churn is the
need to always be aware of how your customer
defines success. It will change over time, so
ensuring that youre in sync regularly is
important.
Andrew Marks
Make every customer a success story
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Whether its high touch or low touch we
leverage the power of automation.
Paul Philp
Make every customer a success story
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At Typeform, the sales team falls under Customer
Success. As a result, the sales team is very
focused on bringing in the right type of
customer, building trust, and delivering value to
potential customers during the sales process.
David Apple
Make every customer a success story
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