How to Use Surveys amid the COVID-19 Crisis (1)

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How to Use Surveys amid the COVID-19 Crisis
Novel Coronavirus (COVID-19) is no more an
unfamiliar word after WHO declared it a pandemic
in March, 2020. The rapid spread of the pandemic
has reemphasized the great need for collection
of accurate and correct information to get an
insight into peoples views about COVID-19,
health professionals preparation level to tackle
this global threat and much more. A number of
survey modules are available out there. However,
you should assess all their features thoroughly
before you finally choose the CRM survey module
that fits your requirements the best. Lets
understand the several types of surveys
healthcare professionals, companies or local
authorities can conduct to gather important data
and analyze it to plan further strategies
accordingly.
For Businesses With almost all company offices
locked down, the employees have no option but to
work from home. Working from home has one big
advantage - flexibility. However, working
remotely poses problems as well. While you have
everything organized and easily available in the
office premises, such is not the case at home.
Even after ensuring the best arrangement
possible, several issues may disrupt the normal
workflow.
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A log-in issue, access denied issue, or
timing entry issue, etc. may arise. If you are
a business owner or a team lead, ensuring a
smooth working environment at home for your
employees or interns is your responsibility. Ther
efore, to gather your employees experience and
challenges, you should send surveys on a regular
basis. Based on the data you gather, you can work
out the best possible solutions of employees
problems. Also, find out the number of employees
in the vicinity (say, within a range of 4-5
kms.), within the city but far, and have left
the city. Also, determine the number of employees
who can visit the office in case of an urgent
requirement. This kind of data will help you plan
proactive strategies to handle an urgent
situation. For Local Healthcare Units Local
healthcare units (especially government
hospitals) in collaboration with local
administration authorities can conduct surveys in
their respective regions to assess the general
health and residents vulnerability level by
finding out about their comorbidities. Using
these statistics, they can work out a roadmap to
curb the novel Coronavirus spread as well as they
can. Besides collecting demographic stats (like
age group, gender, etc.), they can also assess
the level of awareness and preparedness. For
instance, they can ask How frequently do you
wash/sanitise your hands? or Do you wear masks
while going out?, etc. This type of data helps
them determine what they can do to increase the
level of awareness and preparedness among people.
For Educational Institutions
Schools or coaching institutions who have started
online classes can use surveys to assess the
problems and challenges students are facing. You
can ask them their overall experience of online
classes. Further, you can also ask them for
their feedback about online tutors and determine
the scope of improvement. Besides, several
questions to assess their study methodology,
daily study schedule are also worth
including. Mentorship programs are trending in
the education sector (especially coaching
classes).
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You can also run a mentorship program where you
assign a batch to every faculty who will be its
mentor. Every mentor will take care of
students problems and track their individual
performance using surveys. Lets understand how
with examples. Every mentor can send a survey to
all the students of the assigned batch after each
online test. They can ask them to choose the
difficulty level out of Hard, Intermediate, and
Easy. Or they can also let them rate the
difficulty level on a scale of 1-5, where 1
denotes Easiest and 5 denotes Hardest. This
data can give you a better insight into every
students intelligence level and level of
preparedness for the exams. You can also ask the
students with poor performance the reason for
such performance either by putting all possible
reasons in the form of options in an MCQ. Or a
better way would probably be an open-ended
question to let them freely describe their
issues. Similarly, you can also ask if they need
any special support from mentor(s) or management
to help improve their performance. Accordingly,
you can strategize your efforts to enhance weaker
students performances and not let good
students performances go down. This way,
surveys in an educational institution or school
can help streamline the whole education
process. For Assessment of Administrative Measure
s at Local Level There are several ways the
union government and state governments can
collaborate using surveys to streamline the
exchange of information. Lets understand the
three possible ways surveys can help Assessment
of General Preparedness Measures Timely surveys
can help keep track of preventive measures at
localized levels. The union government can send
surveys to state government officials (CMs)
asking about the preventive measures against
CORONA spread and whether they are enforcing
lockdown rules and regulations properly. It can
also ask them to clearly state any challenges
that the union government can help overcome.
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On the state level, the top-level officials
(including CM) can assess the situation of every
district by asking district-level officials
about their preparedness measures. This localized
assessment can help administrative authorities
at various levels and reinforce strategies
state-wise or district-wise after thorough
analysis. Assessment of Healthcare
Measures Timely surveys can help get an insight
into healthcare measures - at the national and
domestic levels. The union government can send
out a survey to assess the healthcare measures
private and government hospitals in every state
are taking to prevent the CORONA spread. Based on
the replies, they can determine whether they are
following standard treatment and sanitization
guidelines during COVID-19 treatment or not. One
of the major problems today is the shortage of
PPE and ventilators. So, the union government
can ask the state health regulatory bodies and
officials to determine the exact number of PPE
kits, ventilators, or medicines stocks, etc. and
their future requirements. The state level
officials can consolidate data from all
districts health care units through surveys and
send them to the center. Assessment of Ration
Reserves and Distribution Measures With a large
number of migrant laborers and daily-wage workers
rendered jobless, well-organized ration
distribution is the need of the hour. Here
again, the union government can send surveys to
find out the number of BPL citizens (including
daily-wage workers or migrant laborers) and the
state ministrys measures to supply them ration
items. The state government can assess the
district-wise measures in this regard and
consolidate the data to send it to the union
government. The union government can also ask the
ration reserves with each state and how long
they would last. Based on this data, it can
transport ration reserves from states having a
surplus to those facing a deficit and set a
balance across the country. The state
government can also ask whether the districts
need individual volunteers, NGOs, and social
co-operative bodies for effective ration
distribution. Accordingly, they can assign them
ration distribution duties wherever need be.
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In a Nutshell Surveys are vital for gathering
crucial information during the prevailing global
Corona threat. These surveys not only get a
better idea of the situations but also plan
strategies accordingly to handle them in a
number of sectors.
How Can AppJetty Help You Out?
Our Survey Rocket is a next-gen Suite/SugarCRM
survey module that you can integrate into your
CRM and generate highly useful and relevant
surveys with the help of its cutting-edge
features like Data Piping, Survey Reporting,
Survey Automation, NPS, survey reporting and
more.
Source https//www.appjetty.com/blog/using-crm-s
urvey-amid-covid-19