Contact Genic Solutions for Best Field Service Management Software in Singapore.

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Field Service Management Software The Most
Effective Approach to Keep Your Customers Happy
These days the companies are willing to do the
best they can to keep their customers happy.
With the advancement of technology, companies of
all sizes are fighting for the same thing to
attract and keep more customers. So, without the
right software, it would be increasingly
difficult to stay at a good spot at the
competition as other companies will elope with
your customers. The best way to provide the best
services to your customers is to create an
undisputed link between the company, the customer
and the technicians. With Field service
management software, you can ensure that the
right person has assigned to the job, which will
only exceed the customers trust in your company.

• Why do the companies need the FSM software more
  than ever?
• If the customer service must be performed in the
  right way then a lot of things have to fall in
  line properly, like every service request must be
  entered and the necessary services should be
  provided on time. It is also important to know
  the current location of the service person to
  make sure that the company is trying to provide
  quick services. To ensure everything, from top
  to bottom, you will need software that will only
  make your job faster and easier.

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• That is why the companies must choose the FSM
  software as they are a better tool from several
  aspects. To understand the whole thing, we must
  break them into a few points that will make the
  discussion easier.
• FSM software Benefits
• Automation
• The FSM software will help the companies to
  automate all the activities that happen beyond
  the four walls. From robust planning to putting
  the right man for the right job, to increase
  customer satisfaction and to avoid any
  frustrations or any kind of over expenses. For
  example, if somebody is facing problems with the
  air filters of their aircon, you would be able to
  send the most experienced person available to
  fix the issue as quickly as possible, rather than
  sending someone new or expertise in other
  matters, who will take a long time to fix the
  problem.
• Resource optimization
• The quick assignment and providing a quick route
  to your service person can make a difference
  with profitability. The field service management
  app, provide the complete information about the
  problem and a quick route, which helps the
  service personal to fix the problem faster.
• Coordination
• Coordination is the key, not only with the
  customers, but with the on-field service
  personals as well. The customer will enter their
  queries or problems on the app and will ask for
  services, and then the management team will
  assign the best man available for the job. But,
  the best thing about the app is that it will
  help both the parties to know about the current
  status of one another. For example, the
  management team will know the current location
  and the job status of the on-field service
  providers. Likewise, both the customer and the
  service person will know each others current
  status, even they can communicate with each other
  without involving the management team every
  time.
• Efficiency
• When the on-field service personals are assigned
  for a job, they are given the complete details
  about the customer, such as their purchase
  history, transaction history, the warranty period
  of the product and even the tools required to do
  the job. This helps the service personal to know
  about the problems while on the way and to solve
  it quickly after reaching the destination.