Top 10 E-Commerce Platforms – By 360Quadrants

1
Top 10 E-Commerce Platforms By 360Quadrants
2

• An ecommerce platform is a web application which
  enables online companies to control their
  website, marketing, sales and operations. The
  eCommerce platform enables customer support
  representatives to have a single platform across
  all platforms, a centralized order and inventory
  control structure that can effectively fulfill
  orders from all of the marketing channels,
  including physical stores, or use online orders
  history data to understand customized and
  appropriate deals. Ecommerce platforms offer the
  ability to personalize information about the
  product and how it is demanded to best fit
  everyones own online retail requirements, which
  can be a mutual benefit for companies and
  consumers.
• 360Quadrants, the most granular comparison
  platform, has released a quadrant on E-Commerce
  Platforms to help businesses make quicker and
  more informed decisions. 360Quadrants are
  generated post analysis of companies (product
  portfolios and business strategy). Quadrants will
  be updated every three months based on market and
  regional analyses and developments in E-Commerce
  Platforms market. 360Quadrants also list the top
  10 best E-Commerce Platforms.

3

• 360Quadrants combines inputs from various
  industry experts, buyers, and vendors, and
  conducts extensive secondary research inclusive
  of annual reports, company press releases,
  investor presentations, white paper, and various
  directories and databases in order to rate the
  companies in every quadrant. 360Quadrants
  conducts an in-depth SWOT analysis and accurately
  analyses the companies considered for evaluation.
  This helps service providers in learning about
  new opportunities and areas where they lag behind
  their peers. It also helps clients in choosing
  the most appropriate vendor for their
  requirements.
• Augmented Reality Solutions Quadrant Highlights
• 360Quadrants covers 35 companies evaluated in the
  Best E-Commerce Platforms space and 21 companies
  will be categorized as Visionary Leaders,
  Innovators, Dynamic Differentiators, and Emerging
  Companies.
• Shopify, WooCommerce, Bigcommerce, Salesforce B2C
  Commerce and Oracle Commerce have been identified
  as visionary leaders as they have established
  product portfolios and a robust market presence
  and business strategy.

4

• Shopmatic, Zepo, Zoey, Ecomchain and Storm have
  been identified as innovators as they have
  focused product portfolios, but a mediocre
  business strategy.
• Digital River, Handshake, Kartrocket, and
  Teespring have been identified as emerging
  companies as they have a niche product offering
  but poor business strategy.
• Ecwid, 2Checkout, Paypro Global, Square
  E-Commerce, nopCommerce, Sellfy and Prestashop
  have been recognized as dynamic differentiators
  as they are largely dependent on their
  competitive RD activities

5

• Top 10 e-Commerce Products in 2020
• eCommerce platforms help businesses in managing
  their core processes like the front-end vending
  of products and services, and the back-end
  operations of managing inventory and customer
  order history. 360Quadrants has analysed the
  e-Commerce market and has identified top 10
  products in the market based on various critical
  parameters. These top products have been
  highlighted below
• Shopify
• WooCommerce
• BigCommerce
• Miva
• 2Checkout
• nopCommerce
• Magento Commerce
• SuiteCommerce
• Ecwid
• FastSpring
•  

6

• Top 10 Upcoming e-Commerce Companies in 2020
• Due to the fact that businesses today are
  adopting online channel as on their medium to
  sell products or services, the day isnt very far
  where majority of their businesses will be
  generated online. With this as an opportunity, a
  last few years has seen a lot of start-ups and
  also a few companies coming up due to their
  technology adoption and their pricing structures.
  60Quadrants has identified a few of these
  upcoming companies which offer latest e-commerce
  solutions
• Volusion
• Sellfy
• Slatwall
• 3dcart
• Handshake
• Digital River
• Square E-commerce
• Storbie
• TrueCommerce
• Expedite Commerce

7

• E-Commerce Platform Challenges and Resolutions
• An Absence of Online Identity Verification
• Customer sign-ups with incorrect information or
  COD purchases with fake contact details may lead
  to huge revenue damages.
• Checking for any signs of suspicious activity and
  identifying fake phone numbers and email
  addresses
• Sending a verification link when a customer signs
  up
• With COD purchases, an automated call could even
  dial out to the customer, asking them to validate
  the delivery address.
• Delivering Omnichannel customer experience
• Customers today tend to use multiple channels to
  interact with brands. In this case, any business
  that isnt adopting an omnichannel retailing
  strategy will possible lag behind its online
  savvy competitors.
• Latest visual engagement tools allow businesses
  to help customers across all channels
• Recognizing key channels
• Maintaining the context.
• Shopping cart abandonment
• Shopping cart rejection is a big problem. Even
  e-commerce companies find it really hard to deal
  with this.
• Reshaping the shopping cart, ensuring that there
  are no bugs or needlessly long and annoying form
  filling process.
• Implementing best live chat solutions
• Leveraging best visual tools

8

• Maintaining customer loyalty
• Acquiring new customers and then preserving them
  needs an enormous effort. One of the reasons
  e-commerce businesses in particular face a trial
  in building customer loyalty is that the seller
  and buyer are unknown each other.
• Identify competitive advantage and nurturing
  customer service accordingly
• Display address, and other important contact
  details
• Loyalty Programs
• The scuffle of contending on price and shipping
• Online merchants often contest on price. Many
  sellers list the same products on their sites,
  but the prices may vary. They are competing to
  upsurge their market share by selling the
  product. This can particularly impact small
  e-commerce firms.
• Inventory Distribution to Fulfilment Warehouses
• Resourceful Shipping
• Challenging against retailers and manufacturers
• Many online stores purchase products wholesale
  from producers or distributors, selling them with
  retail online. This is the straight forward
  business model for online stores. It happens
  often, that the product manufacturers and
  retailers start selling straight to consumers.
• Prioritise the manufacturers who are less likely
  to sell directly to customers
• Lower the price or offer additional benefits
• Set a contract that prohibits manufacturer to
  sell to the customers directly

9

• 360 Scoring Methodology
• Top E-Commerce Platforms will be rated using the
  following methodology -
• A highly experienced team of researchers and
  senior analysts conduct extensive research to
  generate a list of vendors (competitors).
• A patent-pending algorithm is used to collect
  inputs from key stakeholdersindustry experts,
  buyers, vendors, and 360Quadrants analystsbased
  on criteria for Product Maturity and Company
  Maturity.
• Criteria under Product Maturity include breadth
  and depth of product/service offering, product
  features and functionalities, product
  differentiation, and their impact on customer
  value.
• Criteria under Company Maturity include
  geographical footprint, partner ecosystem,
  financial stability, and client coverage or
  sector footprint.
• Approximately 20 in-depth parameters will be
  considered for research for the E-Commerce
  Platforms market. These parameters will be
  updated every 6 months to ensure latest
  developments are taken into consideration.
• A weight is assigned to each stakeholder based on
  information gathered pertaining to the above
  criteria as well as inputs from stakeholders.
  These inputs follow the order of priority given
  below
• Buyers
• Industry Experts
• 360Quadrants Analysts
• Vendors (Competitors)
• The inputs are analyzed, and a final rating is
  assigned to each vendor (competitor).
• After the finalization of ratings, each vendor is
  placed in the most relevant quadrant based on
  their score.