A New Chatbot Tries A Little Artificial Empathy

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• Have you ever tried to speak with a chatbot for a
  real dialogue? Chatbots can speak as naturally as
  a human. Todays chatbots are more enhanced,
  useful, smarter and responsive. Chatbots have
  become exceptionally favored in recent years due
  to substantial advancements in technologies such
  as artificial intelligence and deep learning. A
  chatbot developed by Facebook team aims to make
  discussion with humans more natural, though it
  could allow better fakes.
• This increasing utilization of chatbot
  programming has led to demand for chatbot
  certification.
• It's no wonder chatbots are chatty. But, can
  chatbots convey empathy just like humans? Well
  let's have a look.

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What are chatbots?

• Chabot is basically an application of software
  that mimics spoken or written human words in
  order to interact with a real person. Another
  name of chatbots are conversational agents.
  Chatbots have become the most favourable
  marketing technology. Chatbots like Google
  assistants, Alexa and Siri can even understand
  current facts and events. Chatbots are designed
  to assist and gather data.
• To get in-depth knowledge of chatbots, you can
  sign up for chatbot training.

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Advantages of empathetic AI chatbots

• Empathetic chatbots enhance your business potion
  in the market. Some of the benefits of chatbots
  with empathy are listed as below
• Better customer service
• Product monitoring
• Customer view tracking
• Market evaluation
• Business intelligence

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An empathy character of chatbots

• A chatbot designed by AI at Facebook discloses
  that a combination of training using artificial
  empathy and general facts can result in a good
  chit chat. A new chatbot name facebook blender
  developed with advancements of artificial
  intelligence. Fragments shared by the Facebook
  team show a chatbot chatting with humans online
  about each and everything from food to movies.
  Blender bot still creates feedback using
  statistical machine patterns rather than
  understanding. This new bot consists of new
  methods for deep learning programming.

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• Intelligent bots can be of great use especially
  in the customer service field. Nowadays, it has
  become compulsory for organizations to consider
  feedback from their customers while making
  business strategic decisions. Intelligent
  chatbots with feelings can do several activities
  as compared to simple bots. Some of their
  functions are discussed as below
• Direct customers to frequently asked questions
  about products
• Suggestions about recipes, restaurants and
  weather, etc
• Chatbots can do several activities on behalf of
  the user such as bank assisting, booking of
  tickets and so on
• Provide a brief overview of what the industry
  does
• Clear general doubts about the products

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How can chatbots implement empathetic character?

• The models of natural language processing and
  sentiment analytics are used to implement
  empathetic chatbots. The integration of these
  tools in your bot can upgrade the conversation
  user interface of bots. There are three layers of
  implementation within an empathetic character of
  a bot. These layers are chatbot backend, natural
  language processing and sentiment analysis. The
  layer of sentiment analysis basically realizes
  the feelings of your customer regarding something.

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Conclusion

• We hope that this blog helped you to find the
  information you were looking for. Understanding
  the feelings of humans, allows chatbots to convey
  better service. Empathetic chatbots connect us
  with real human feelings. Several organizations
  have already started empathetic artificial
  intelligence technology to enhance their customer
  engagement.
• To get daily updates about chatbots and to
  explore more about chatbot online courses, you
  can check out the Global Tech Council website.

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