CMS’s Patients Over Paperwork During COVID-19

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• CMSs Patients Over Paperwork During COVID-19

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CMSs Patients Over Paperwork During COVID-19

• The CMSs Patients Over Paperwork initiative
  streamlines regulations to reduce burden,
  increase efficiencies, and improve the
  beneficiary experience. The Centers for Medicare
  Medicaid Services (CMS) took some actions to
  protect the health and safety of our nations
  patients and providers in the wake of the 2019
  Coronavirus (COVID-19) outbreak.
• What is Patients over Paperwork?
• CMSs always priority is to put patients first.
  CMS Administrator Seema Verma initiated the
  Patients over Paperwork initiative in 2017.
  Patients over paperwork is in accord with
  President Trumps Executive Order that directs
  federal agencies to cut the red tape to reduce
  heavy regulations. This helps patients by letting
  doctors and non-physician practitioners
  concentrate on care instead of paperwork.
• The CMS is putting patients first by reviewing
  and streamlining their regulations. Patients over
  Paperwork benefits
• Reduce unnecessary burden
• Increase efficiencies
• Improve the beneficiary experience

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CMSs Patients Over Paperwork During COVID-19
In carrying out this internal process, CMS is
pointing out and removing regulatory problems
that get in the way of providers spending time
with patients. Patients over Paperwork reduce
unnecessary regulatory burden, so that providers
can concentrate on their primary mission i.e.
improving patient health outcomes. How does
Patients over Paperwork work? Steering
Committee Patients over Paperwork is well
underway. CMS have established an executive-level
Burden Reduction Steering Committee, which will
take the lead on co-ordinating burden reduction
across all of CMS. This Steering Committee
oversees and prioritizes these reform efforts and
ensures that CMS has the right collaboration
across the Agency to drive results. Customer
Centered Workgroups CMS established
customer-centered workgroups focusing first on
clinicians, beneficiaries, and institutional
providers. The job of these workgroups is to
learn from and understand the customer
experience, internalize it, and remember these
perspectives as we do this work. Over time, CMS
will establish similar workgroups for health
plans, states and suppliers.
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CMSs Patients Over Paperwork During COVID-19
Journey Mapping CMS will use tools to capture
customer perspectives, like human-centered design
and journey mapping the customer experience.
Also, CMS will establish mechanisms to share
across CMS what they learned from customers so
the team will have benefit from that
input. Reducing Home Health Burden with Human
Centered Design CMS is always actively ensuring
to reduce home health administrative burden and
improve customer experience. Below is an
informational update on CMSs efforts. Patients
are always at the center of CMSs work. CMSs
Patients over Paperwork on-site engagement team
recently focused on customers across the home
health continuum. They understood about home
health challenges. In this course of 4 months,
CMSs team met with close to 100 home health
agencies management, staff, and patients, as
well as subject matter experts and home health
association-representatives through interviews,
observational visits, and listening sessions.
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CMSs Patients Over Paperwork During COVID-19
Based on the information CMS gathered, CMSs team
created an illustration to reflect the home
health experience The Home Health Journey
Navigating the Home Health Maze that shows key
challenges home health agencies (HHAs) and their
clients might face when navigating regulations
and requirements. Put Patients Over
Paperwork Due to COVID-19 outbreak in our nation,
CMS is temporarily removing paperwork
requirements and letting clinicians spend more
time with patients. Hospitals will not be
compulsory to have written policies on processes
and visitation of patients who are in COVID-19
isolation. Hospitals will also have enough time
to share patients a copy of their medical
record. People with Medicare now have wider
access to respiratory devices and equipment such
as non-invasive ventilators, multi-function
ventilators, respiratory assist devices, and
continuous positive airway pressure devices.
Medicare will now cover respiratory-related
devices and equipment for any medical reason
determined by clinicians so that patients can get
the care they need previously, Medicare covered
them under certain circumstances.
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CMSs Patients Over Paperwork During COVID-19
The agency will continue to engage in oversight
activities but will suspend requesting additional
information from providers, healthcare
facilities, Medicare Advantage and Part D
prescription drug plans, and States. CMS is also
re-prioritizing scheduled program audits in
Medicare Advantage, Part D plans, and Programs of
All-Inclusive Care for the Elderly (PACE)
organizations. Re-prioritizing these audit
activities will let CMS and the organizations to
give attention to patient care. CMS is also
modifying the calculation of the Year 2021 and
Year 2022 Part C and D Star Ratings to address
the expected disruption to data collection and
measure scores posed by the COVID-19
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