Customizable ITSM Software | Free Demo Available | Axonator

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Cutting-Edge Axonator ITSM Software Deliver,
support and manage processes related to resolving
IT issues and complaints through the Axonator
ITSM software. The ITSM software developed by
Axonator streamlines all the critical processes
involved in delivering uninterrupted IT services
in companies with a highly flexible and
cost-effective mobile and web-based software
interface for faster resolution of IT issues.
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Ticketing System For Managing Incidents Manage IT
related incidents efficiently and effectively
with an ITSM software designed for better
handling of service requests, user communication
and monitoring. Users can raise tickets for any
IT related issues and these tickets can be
tracked, routed and solved better using the
Axonator ITSM software.
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Intelligent Workflows For Eliminating Manual
Labor Automate all critical processes related to
raising service requests, monitoring and
resolution of the IT service requests. Configure
workflows related to knowledge management, well
defined SLAs and task management for efficient
accelerated functioning and enhanced visibility
of all IT complaint resolution processes.
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Automatically Assign Work To Right
Technician Once a service request has been raised
by a user, it is routed to the appropriate
technician for resolution through the ITSM
software. All processes involved like raising of
the complaint, assigning the service request and
resolution of the complaints can be effectively
tracked and monitored for ensuring speedy and
quality services.
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Raise Service Requests From Anywhere Transform
your IT services with a highly effective and
simplified request management system that is both
web-based and even configured for mobile. This
enables you to raise service requests anytime,
anywhere from any device. All the relevant
stakeholders like the requestor, IT support and
service staff manager, and company higher
management receive real time updates regarding
the status of complaint resolution. Increase
accountability and ensure uninterrupted IT
services with the Axonator ITSM software.
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Automatically Enforce SLAs And Get Violation
Reports Track and enforce all service level
agreements to ensure all complaints are resolved
in a time-bound manner and fulfill all
commitments agreed as per the SLAs. Get instantly
notified through automated alerts if there are
any violations in the SLAs and take immediate
remedial actions on escalations and
non-compliance.
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Generate Appropriate Audit Reports Make informed
and smart decisions based on the latest data that
is collected with the help of the Axonator ITSM
and generate informative, organized and
structured audit reports for better visibility in
all ITSM related processes. The collected
data-points are collated and represented on
dashboards for enhanced visual understanding of
the collected info.
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Easy Integration With Related Software? Easily
integrate the Axonator ITSM software with your
existing systems and with prominent desktop
support software, authentication software and
productivity tools for enhancing the
effectiveness of your ITSM.
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Talk to Our Mobile Technology Consultant
Now! Schedule a demo to discuss your manual
process challenges. Our expert team will assist
you and help to build an exact app for you using
drag and drop!
www.axonator.com support_at_axonator.com