Does Your Industry Need Chatbots?

1
Does Your Industry Need Chatbots?
2
Introduction To Chatbot

• Chatbot is a piece of technology that allows a
  computer program to communicate with people just
  like conversing through text messaging using a
  natural language
• Sometimes it is powered by machine learning (the
  chatbot gets smarter the more you interact with
  it)
• It is driven using intelligent rules

3
Prominent Industry for Chatbot

• Healthcare Industry
• Retail Industry
• Banking Financial Services and Insurance (BFSI)
  Industry
• Media and Entertainment Industry
• Travel and Tourism Industry
• E-commerce

4
Why Do We Use Chatbot?

• Chatbot please your customers with rapid replies
• Chatbot work 24/7
• Chatbot help cut down on operational costs
• Chatbot offer progressive avenues for marketing
  sales
• Chatbot can collect data and help you engage
  customers
• Chatbot improve with consistent evaluation and
  optimization

5
Chatbot Making Process
Step 1 Analyse Request
Ex Sales request Support- Technical Informationa
l
Step 2 Identify Intent and Entity
Ex Prospect sales orjust trespasser
Step 3 Compose Reply
6
The 5 Phases

• Understand - Adapt with relevant tools that can
  be used to optimize the process
• Plan - Plan out the process with past customer
  interactions and with the help of an expert
• Build - Build a solid platform
• Test - Before making the chatbot system live, it
  is better to test with a small audience in order
  to improve the service
• Refine - Chatbot are ever developing machineries
  and it can learn with experience. Keep a track
  and refine your replies

7
We'd Love To Work With You!

• Phone Number91 9111162909
• Email Address
• support_at_seosurfer.in
• Website
• www.seosurfer.in