Top Help Desk Software and the Essential Features of a Help Desk

1
Top Help Desk Software and the Essential
Features of a Help Desk

• Collaborative software is Help desk software is a
  ticketing system for internal staff to organize
  and respond to customer inquiries. The inquiries
  are presented through multiple channels such as
  email, phone, or social media. The platform
  enables the support agent to track, prioritize,
  and solve customer support tickets. Help desk
  software includes additional self-service, social
  customer service integrations and live chat
  software modules for better customer service
  experience. It is designed to provide
  information and support for the companys various
  products or services to a customer. Help desk
  platform provides a glance into customer
  engagement across all communication channels.
• Top Vendors of Help Desk Software includes
• Zendesk Support Zendesk Support is one of the
  best help desk software solution that is designed
  to fit various needs and resolve various
  problems at the workplace. Zendesk is a cloud
  based software that is used for improving client
  and customer communication.
• Freshdesk Freshdesk is a cloud-based customer
  service helpdesk software that provides a single
  platform to handle conversations with every
  customer. Freshdesk enables users to automate
  workflows, provide self-service, manage SLAs,
  and measure metrics.
• Zoho Desk Zoho Desk is a customer service
  platform that helps companies to offer a great
  customer support experience. Zoho Desk extracts
  all customer interactions across multiple
  channels into a single and clean interface.
• Intercom Intercom is a modern business
  messaging solution that provides a more personal
  experience for a customers entire lifecycle.
  Intercom enables users to communicate personally
  with every single customer and handle the tasks
  related to customer acquisition, engagement, and
  retention.
• LiveChat LiveChat is a premium live chat and
  help desk software for business websites. It is
  specifically designed to deliver amazing customer
  services to improve customer satisfaction and
  increase online sales results.
• HubSpot Service Hub HubSpot Service Hub is a
  help desk customer service management software
  that enables users to track customer requests and
  makes it easy to manage and connect with
  customers. HubSpot Service Hub includes Marketing
  Hub, Sales Hub, Service Hub, free CRM tools to
  finding solutions for customers.

2

• Salesforce Service Cloud Salesforce Service
  Cloud is a CRM platform, built on a SaaS model
  that allows companies to manage all customer
  information and service applications. This
  platform provides a 360-degree view of customers
  enabling organizations to offer smarter and more
  personalized services.
• LiveAgent LiveAgent is a cloud-based
  fully-featured help desk software that provides
  better customer service across all communication
  channels such as email, chat, social media and
  phone. It is an omnichannel help desk system,
  available through an online browser, plugins, and
  mobile applications to operate from anywhere at
  anytime.
• Other vendors of Help Desk Software are Crossover,
  Issuetrak, Webkul, SalesAutoPilot, Requestor,
  Vision Helpdesk, Teamdynamix, NTG Clarity
  Networks, Hund, Trouble Ticket Software,
  Enchant, Grexit, Talkative, Boomtown, Otrs,
  Gorgias, One-to-one service.com, Thulium,
  SupportSystem, Gladly, HappyFox Inc, Supportbee
  and Gmelius SA.
• Essential Features of a Helpdesk
• Helpdesk software system can manage incoming
  tickets by automatically tagging, categorizing
  and assigning tickets from multiple sources into
  one place.
• Helpdesk software will help internal staff to
  cooperate with other teams by increasing
  visibility between them. The software can keep
  the customer responses and priorities ahead of
  the team on the same page so that the staff can
  just focus on supporting customers.
• It is a customer portal that has a customizable
  and customer-facing interface to enroll tickets
  and communicate with representatives.
• Helpdesk software provides an automatic and
  standard response to a customer when they first
  inquire.
• Helpdesk software enables social integration for
  customers and representatives to communicate
  with each through social networks. This helps the
  customers to get a quick response for their
  question.