Call Center AI Market Potential Growth, Share, Demand And Analysis Of Key Players- Analysis Forecasts To 2026

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Call Center AI Market Potential Growth, Share,
Demand And Analysis Of Key Players- Analysis
Forecasts To 2026
Call Center AI Market By Component (Compute
Platforms, Solutions, Services), Deployment Type
(On-Premise, Cloud), Vertical (BFSI, Retail
E-Commerce, Healthcare, Telecom, Media
Entertainment, Travel Hospitality, Others),
Geography (North America, South America, Europe,
Asia-Pacific, Middle East and Africa) Industry
Trends and Forecast to 2026
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Report Description
Global call center AI market is expected to rise
to an estimated value of USD 4735.10 million by
2026, registering a healthy CAGR in the forecast
period of 2019-2026. This rise in market value
can be attributed to the increased adoption of
automated services in business operations along
with innovations/advancements in AI. Call center
AI (Artificial Intelligence) is a specialised
application of AI for customer engagement helping
automate the operations of business. This
application of AI essentially means that the
customers are engaged in solving the issues of
customers without requiring the need of
specialised agents to communicate with the
customers. The AI suggests solutions based on the
issue present by the consumer, and if the problem
is complicated then the complaint is forwarded to
a human agent.
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Major Key Players

• Some of the major players operating in this
  market are
• IBM Corporation
• Google
• Microsoft
• Oracle
• SAP SE
• Amazon Web Services, Inc.
• Nuance Communications, Inc.
• Avaya Inc
• Haptik, Inc.
• Artificial Solutions
• Zendesk Conversica, Inc

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call-center-ai-market
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Market Segmentation

• By Component (Compute Platforms, Solutions,
  Services)
• By Deployment Type (On-Premise, Cloud)
• By Vertical (BFSI, Retail E-Commerce,
  Healthcare, Telecom, Media Entertainment,
  Travel Hospitality, Others)

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l-call-center-ai-market
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Regional Analysis

• Based on geography, the market is segmented into
  five geographical regions
• North America
• Europe
• Asia-Pacific
• South America
• Middle East
• Africa

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