Frequently Asked Questions - Melbourne Car Rental

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Frequently Asked Questions Melbourne Car Rental
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Rental Cars and Damage

• One of the most difficult issues with renting a
  car is dealing with damage, both pre-existing and
  new. At Melbourne Car Rental we believe in having
  an open and accountable process for this.
• While we have to manage this problem so that
  costs are recovered, we do not want our customers
  to be unfairly treated. For your protection we
  take a video of all cars before they go out. We
  also provide you with a written damage report
  that is your responsibility to use to note any
  damage to your rental car before you leave. We
  encourage you to take your own photos and video
  when picking up and dropping off the vehicle. In
  fact the ACCC recommends this.
• In the event of an accident or damage to your
  rental vehicle, your chosen excess will be
  charged to your credit card as well as an
  accident administration fee of 110 and charges
  for days off the road while the vehicle is being
  repaired.

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How do I book?

• Once you have confirmed you want to book the
  vehicle or submitted an online booking request

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Can I rent a car with someone elses credit card?

• Yes, as long as the credit card holder is the
  hirer of the vehicle and is present when the
  vehicle is picked up. You can then be added as an
  additional driver.

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Our Guarantee

• We guarantee you get the car you book or its
  free.

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Payment Types

• Visa and Mastercard only.

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