Postremo IT is working with Debt Free London

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Postremo IT is working with Debt Free London
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• Since 2006 Debt Free London (DFL) have been
  providing free, expert debt advice to Londoners.
  Traditionally this had been via face-to-face
  interaction at one of their 50 advice centres
  but due to the impact of Covid 19, advice centres
  have been forced to close and the advice had to
  be provided remotely. As a result of the
  pandemic, DFL and its employees had to move
  quickly in order to adapt to these chances.
• DFL is a unique partnership of 20 charities
  collaborating together, its infrastructure is
  very fragmented as all charities work on separate
  IT systems. They needed something that helped
  them bring all of this together and overcome the
  challenges that they were facing.
• The business had decided that they were going to
  provide Apple Macbooks to all of their advisors.
  This decision had a number of deciding factors
  which included but were not limited to
• A decrease in the lower total cost of ownership
  over a 4 to 5 year period.
• Increased security by using Apple devices in the
  workplace.
• Ability to aggressively patch and update devices
  smoothly and remotely.
• Integration into existing systems such as digital
  signage and booking in systems.
• This enabled DFL to make decisions on their
  roadmap and future as they could accurately
  forecast costs and scale accordingly.

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The Solution

• DFL decided that they were going to use JamfPro
  to manage their devices based on past experience
  and professional advice from Apple.
• For a number of weeks DFL had worked with an
  organisation that helped develop the environment
  but the business quickly realised that the
  service and their users needed to be supported so
  they contacted Postremo IT. More information on
  them can be found here.
• Due to the wealth of experience Postremo IT has
  gained over a number of years working with
  private and public sector clients they were able
  to confidently advise and identify any pitfalls
  and improvements after conducting a comprehensive
  investigation of the existing environment.
• Postremo IT helped identify a number of
  improvements that still needed to be made to the
  new build
• Security of the build needed to be enhanced as
  there were a number of issues identified with
  browser management, enforcing restrictions and
  applying regular updates.
• An issue with the operating system resulted in
  not being able to leverage Zero-Touch Deployment
  resulting in a number of failed builds using much
  needed resources in other parts of the business.
• Improvements to the existing IT workflows in the
  Joiner, Mover and Leaver (JML) process.

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• As the pandemic continued it was forecasted that
  there would be an increased demand for debt
  advice. This quickly came into effect and meant
  that DFL needed to recruit 70 trainee Debt
  Advisors. During the onboarding of the 70 new
  staff, Postremo IT assisted in providing socially
  distant induction sessions to ensure that users
  received their IT equipment and early support

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What does Postremo IT do for DFL

• Ongoing improvements and enhancements to the IT
  infrastructure.
• Provide support to their 200 users across
  different agencies.
• Regular updates to their devices ensuring that
  the users and DFL remain protected and secure.
• Management of the JML process.
• Act as an overarching technology expert was
  needed to guide them in making the right choices.
• Application deployment and management was needed
  as apps are required to be installed from
  multiple sources such as Chrome extensions, Mac
  App Store, downloadable installers and Microsoft
  Azure Enterprise Apps.
• Deployment support for new users and new devices.
• Enrolling and managing iOS devices that are used
  as signage.

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• From this experience, the top tips for people,
  businesses and even other charities looking for
  remote deployment solutions would be to simplify
  their requirements and always look to move to the
  cloud. This allows you and your organisation to
  adapt swiftly to the ever-changing world of IT
  and enables you to provide your users a simple
  yet effective solution that can work from the
  office or from the comfort of your employees
  homes.
• If there is anything you would like to discuss or
  you would like to find out how Postremo IT can
  assist you please contact us via email or phone
• email info_at_postremoit.com
• phone [phone]