Patients' Preference About Telemedicine: Likes & Dislikes

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Patients' Preference About Telemedicine Likes
Dislikes
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• Patients are finding the virtues and pitfalls of
  telemedicine apps during their wide adoption.

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• Patients who had to flock to hospitals for the
  slightest inconveniences are now finding an
  alternative in Telemedicine. More and more people
  are now adopting Telemedicine to receive care
  that is less intimate than having a doctor
  sitting at your bedside but more personal than
  sitting on your doctors exam table. Marion
  Renault in The Atlantic

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• Patients believe that Telemedicine app
  development solutions has the potential to
  improve the quality of care and transform
  healthcare permanently, but it needs to overcome
  a few obstacles to achieve that.
• Want to know what are the unique benefits of
  Telemedicine applications over the traditional
  doctor visit (i.e., Likes of patients), what are
  the obstacles of it (i.e., dislikes of patients),
  and how can it overcome those obstacles? Read
  this blog to understand.

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What Do Patients Like About Telemedicine?

• Reduced waiting times to substantial cost
  savings.
• Telemedicine app eliminates the possibility of
  transmitting infectious diseases between patients
  and doctors, as there is no physical contact.
• Patient can access health care without leaving
  the comfort of their homes.
• Save money on travel expenses and other related
  costs.
• Consult with the specialists
• Doctors can actually seem more attentive
  on-screen.
• Telemedicine can be lifesaving when there is an
  issue with the physical movement of critical
  patients.

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What Do The Patients Dislike About Telemedicine?

• Although the Telemedicine platform most often
  results in improved care, it's not always the
  case that those visits result in better care as
  there are some obstacles in telemedicine.

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Internet disconnection issues

• When theres an internet connection issue during
  the visit, a patient needs to wait for a few
  hours before their turn comes up again.

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Complicated to use for elderly patients
Hesitancy in showing their home environment

• The other obstacle with the Telemedicine solution
  is that a patient needs to find a quiet spot at
  home during the session, where they wont be
  interrupted or overheard.

• The system can often be complicated for elderly
  patients who are first-time users and not so
  tech-savvy.

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Problems with communicating to the doctor

• Some patients are not articulate enough to
  describe their bodily concerns to the doctor,
  creating a communication gap between the doctor
  and the patient.

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Privacy Security Concerns

• There are some privacy and security risks that
  can badly affect patients level of trust and
  willingness to adopt and use Telemedicine. The
  risks that Telemedicine poses to the privacy and
  security of patients health information. Privacy
  risks include a lack of control over the
  collection, use, and sharing of patients' data.
  And the security risks include unauthorized
  access to data during collection, transmission,
  or storage.

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What Needs To Be Done to Eliminate These Dislikes?

• Well-developed Telemedicine app aims to reduce or
  eliminate real-world sources of patient stress
  like traffic, parking, and crowded waiting areas.
  So, they should not create problems of their own
  like poor video interface, buggy software, etc.
• Many problems that patients have with
  Telemedicine have arisen because of improper or
  hurried implementation of Telemedicine. They can
  be solved if organizations develop a central
  resource team to scale up telemedicine operations
  efficiently and support patient, provider, and
  clinic-workflow needs.
• The system should be easy-to-use, and the
  learning curve should be as minimum as possible.

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Unsung Phenomena of Telemedicine

• 1. Overcoming White-coat Syndrome 

• 2. Eliminating clinic-induced stress 

• Doctor visits, apart from the burden of
  transportation and infrastructure, are very
  difficult for people with white-coat syndrome.
  What does this term mean?
• It refers to the phenomenon where patients
  present a variation in their conditions like
  blood pressure (BP) when assessed in the doctors
  office or in out-of-office settings. This is due
  to the anxiety or fear induced by the presence of
  a doctor or hospital settings in general. Thats
  why it is referred to as a white-coat syndrome.
  In Telemedicine, home tests can better capture a
  patients usual BP.

• This phenomenon holds true for cognitive tests as
  well because doctor examinations in the clinic
  often induce unease, while patients are more
  clear-minded and relaxed in their homes, so test
  anxiety is reduced.
• As a geriatrician at Brigham and Women's
  Hospital, Julia Loewenthal explains that some
  patients perform better on cognitive tests for
  dementia when they take the tests during a
  Telemedicine visit in the comfort of their own
  homes.

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Conclusion

• Telemedicine app development is a brilliant
  complementary and sometimes - an alternative
  solution to physical hospital visits. It signals
  a shift in patients' experience and expectations
  as it challenges the belief that healthcare
  exists only in hospital settings. It also offers
  a virtual visit with the doctor while remaining
  at home. The patients appreciate the convenience
  of virtual visits it still has room for
  improvements. The seamless and low-friction
  experience will be critical for sustained usage.

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