Customer Experience and Innovation Agility course – MITID Innovation

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Customer Experience and Innovation Agility
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About This Course
Learn how customer experience innovation is
changing business practices to meet customers
changing perspectives. The best companies
understand that the most sustainable form of
differentiation is Customer Experience
Innovation.
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To,win today, companies need to create innovative
personalized customer experience beyond just
operational excellence mindset. This program is
specially curated to provide holistic
experiential learning on how to create innovative
customer experiences. Learn Customer Experience
Innovation framework and practice how to
optimize, align and innovate your customer
experiences journey.
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Meet Your Instructor
Fast paced business entrepreneur adept at scaling
up technology startups. Deep experience and
passion in setting up Global Technology Centers
driving digital transformation, establishing new
competencies, creating working culture fostering
innovation, learnability, respect, trust
happiness.
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Skilled in meeting emerging technology trends,
developing innovative solutions, and introducing
change to organizational procedures. Strength in
building, leading, and mentoring cross-functional
teams.
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During my career journey I have got an
opportunity to work with super talented and
humble people from C-DAC, Kanbay and Tieto across
the globe keeping promises, winning customer
trust and enjoying the work.
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The journey continues with NordicMojo and
PranaMojo ventures. Steering member of CII,
various Academia and Societal Engagements and
mentor for CII zip start startup
program. Personal Interests Motorbiking, Yog
enthusiast, social cause
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Learning Outcomes

• Learn from Industry Experts
• Immersive learning experience focused on the
  latest business insights, trends and thought
  leadership
• Learn how to lead and deliver winning customer
  perspective in the times of change and
  uncertainty

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• Opportunity to fast track your learning with
  fresh perspectives and exposure to Learn, Think,
  Act, Reflect modelTurn strategy into action
• Gain insights on modernizing the operations,
  processes, organization, and technology to be
  more nimble
• Experience Case Studies Projects

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• Review options, develop different scenarios,
  discuss plausible responses and outcomes together
  with Industry leadersGet Energized
• Become a catalyst for fostering culture of
  innovation and agile processes to understand
  shifts in behavior

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• Offer a holistic approach of learning including
  mentoring daily mindfulness in parallel to
  learning sessions
• Leave inspired and full of bold new ideas for
  your future

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Customer Experience and Innovation Agility course
is specially curated to provide holistic
experiential learning on how to create innovative
customer experiences. Apply at MITID and learn
how to lead and deliver winning customer
perspective in the times of change
and uncertainty.
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Conclusion
MIT ID Innovation Programme curates knowledge and
experiences that challenge the very paradigm of
evolution. And that's why we have set out to
define the future of industries, communities,
cities and ecosystems. MIT ID Innovation offers
the best Creative Thinking Courses
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Wed love to hear
from you.

• MIT INSTITUTE OF DESIGNRajbaug,, Loni-Kalbhor,
  Pune-412201

• 91-7038982225 / 91 9834092369

• innovation_at_mitid.edu.in