AI and Automation Continue to Improve CRM Outcome

1
AI and Automation Continue to Improve CRM Outcome
2

• In addition to improving CRM outcome, automation
  and AI can save time, reduce costs, and increase
  profits. According to Forbes, sales professionals
  spend 17 of their time entering data. Thats
  nearly four workdays per month. Whether data is
  manually input or automatically aggregated, CRM
  data can be compromised of errors, duplicates,
  and irregularities. This jeopardizes the customer
  experience and can decrease sales.

3

• Through AI and automation, duplicates,
  irregularities and other errors can be detected
  and addressed, effectively cleaning the raw data
  and removing some of the CRM headaches that come
  with data cleansing. When AI and automation are
  used in tandem, businesses can empower sales and
  customer service teams, and exceed customer
  expectations providing favorable experiences
  that create and sustain loyalty.

4
(No Transcript)
5
CRM systems that leverage AI allow businesses to
predict and deliver a targeted course of action
and experience.

• Have you ever wanted help from someone but didnt
  want to ask for it? Maybe you thought the help
  should be offered proactively. Imagine waiting in
  a line at a store to pay, but when you finally
  reach the cashier, youre met with silence.
  Should you have to ask the cashier to ring you up
  for your purchase or should the cashier already
  know how to help you? Based on the behavior of
  waiting in a checkout line and presenting the
  cashier with unpaid product(s), the customer need
  is obvious.

6

• Unfortunately, such clear scenarios are arent
  usually presented. So, how can you set your
  business apart from competitors and win the trust
  of your customers? According to ZDNET, 2021 will
  be the year that data separates organizations
  from their competitors and customers the
  ability to unlock, analyze, and act on data will
  become foundational to growth.

7
Using AI and automation to win new customers and
reduce customer churn.

• A great CRM should allow you to intelligently
  interact with your past, present, and future
  customers. AI and automation are the path to
  discovering customer behavior, automating
  effective customer service routing, empowering
  sales teams, and developing hyper-personalized
  customer experiences. Thats how businesses can
  stand above the competition.
• Know more visit our blog https//www.groupfio.co
  m/how-to-achieve-a-channel-less-customer-experienc
  e/