Zero Incident Framework (ZIF) for Service Desk

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Zero Incident Framework (ZIF) for Service Desk
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Zero Incident Framework (ZIF) focuses on the
end-user experience rather than traditional SLAs
to evaluate service desk performance. A Digital
Service Desk captures user experience and
provides insights to help improve it.
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Features

• AIOps-based Predictive and Prescriptive Analytics
  Platform
• AI-based Voice Assistants and Chatbots
• Social Media Integration
• Automation
• Virtual Supervisor

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Benefits

• Faster remediation and services
• Transparency in resolution
• Seamless integration
• New-age user experience
• Decreased end user incidents

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