Zero Incident Framework (ZIF) for Service Desk - PowerPoint PPT Presentation
Title:
Zero Incident Framework (ZIF) for Service Desk
Description:
ZIF™‘s digital service desk AI software captures and provides insights to help improve user experience rather than focusing on traditional SLAs. Visit our website for more information. – PowerPoint PPT presentation
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Title: Zero Incident Framework (ZIF) for Service Desk
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Zero Incident Framework (ZIF) for Service Desk
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Zero Incident Framework (ZIF) focuses on the
end-user experience rather than traditional SLAs
to evaluate service desk performance. A Digital
Service Desk captures user experience and
provides insights to help improve it.
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Features
- AIOps-based Predictive and Prescriptive Analytics
Platform - AI-based Voice Assistants and Chatbots
- Social Media Integration
- Automation
- Virtual Supervisor
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Benefits
- Faster remediation and services
- Transparency in resolution
- Seamless integration
- New-age user experience
- Decreased end user incidents
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