The Cloud CRM Systems Battle: Salesforce vs Oracle

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The Cloud CRM Systems Battle Salesforce vs
Oracle
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Overview
Recent times have borne clear witness to the
surge in demand for cloud computing
technologies. As companies progressively invest
in cloud computing technologies, it has
explicitly been made evident that the demand for
cloud computing skills and services will keep
rising. Salesforce and Oracle are two such
companies that have become the epitome of
computing solutions. These companies have been
dynamically innovating the sphere of cloud
computing to allow multiple businesses to
function and expand. It is due to CRM
developments that companies are able to
effectively manage their interactions with
current and future customers, thus paving the
way for an effective relationship with potential
customers. The two CRM giants, Salesforce and
Oracle, are competing against each other to
capture the market.
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Pricing
SALESFORCE VS ORACLE CRM
We would like to say and prove that the pricing
is better when it comes to Salesforce. Here it
is both transparent as well as friendlier,
though at a glance. Opposite to this, with
Oracle, there can be only some room for
negotiation with rigid editions from the
Salesforce B2B commerce cloud.
Implementation
When it comes to implementation, it is easier to
get started with B2B commerce Salesforce than
Oracle. It is also easier to configure due to
its low-code needs. When we speak of the
benefits of Oracle compared to Salesforce, fewer
integrations are needed. This is one of the
winning points.
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Data Integration
Artificial Intelligence
You can integrate Oracle CX with Salesforce,
Salesforces global strategic partner
SAP and Oracles cloud applications. These
launched its AI platform before Oracle. But
applications include Business Suite, ERP, JD
still, Oracle is following it closely, keeping its
rival on an alert. Currently, Oracle has
Artificial Intelligence embedded in only t o
Edwards Enterprise One, and more. Salesforce,
a B2B eCommerce platform, is criticized for
relying too much upon third-party data sources
of its clouds, the Sales Cloud and Marketing
while giving desired business outcomes.
Cloud. Meanwhile, Salesforce extended
Artificial Intelligence to all its clouds.
Learning resources When it comes to
certification and learning, both Oracle and
Salesforce shine. However, in comparison with
Oracle, Salesforce is known to provide more free
resources to beginners to facilitate the early
stages of platform adoption. Both companies
offer an extensive number of learning resources.
Oracle has an entire University and anyone can
get paid access to training, categorized by
software/hardware technologies and products.
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USER SATISFACTION
PRICING
EXTENSIBILITY
All CRM solutions mentioned here have been
priced according to the features provided by
individual tools. In this category, Salesforce
CRM charges a monthly rate of 25, while the
competitors charge 12. Even though Salesforce
is more expensive, it is still preferred due to
the features that it provides. Zoho, Pipedrive,
Freshsales are incapable of providing such
features even at higher prices.
User satisfaction is the first metric that
approaches a persons mind when a company
develops a product that is meant to be used
widely. In the case of CRMs as well, user
satisfaction plays a pivotal role. Numerous
tests showed that over 99 of customers chose
Salesforce as their preferred CRM.
It can be easily implemented by all sorts of
organizations, be it small businesses, large
businesses, medium businesses, or freelancers.
Freshsales, on the other hand, does not provide
support for freelancers while Pipedrive lacks the
support required by large enterprises.
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Conclusion
As company operations become more and more
complex, handling them becomes more cumbersome.
However, all these processes can be handled in a
simple manner with the help of Salesforce and
Oracle, enabling companies to handle these
operations better and become more productive. A
CRM solution allows companies to execute
processes on various different levels, allowing
them to elevate their sales rates and experience
growth in revenue. One may say that this is for
Salesforce, but its formidable CRM players too
can claim the position, with Oracle included.
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