Quickbooks error 12031

1
What is QuickBooks error code 12031? QuickBooks
error 12031 might occur when a QuickBooks client
attempts to update the software or when the
payroll service in QuickBooks needs to be
updated. The error is usually caused by a network
timeout that prevents QuickBooks from accessing
the server. Additionally, the user may be
experiencing this issue due to a firewall or
other security issues. An instant fix is needed
for this common error. It's important that the
user examines the network connection and
anti-virus settings when the error message
appears on the screen. Please read the post
carefully for more information.
2

• Causes of QuickBooks update error 12031
• It is better to understand its causes before
  trying to fix QuickBooks error 12031. Now let's
  look at this
• The internet connection can be a major cause of
  this error. The internet sometimes works with
  alternate connections, which causes improper
  software to fail and bring about such errors
• The network timeout In the case of a long delay
  between the server and a command, which will
  eventually stop the software from responding
• Firewall or internet security settings can block
  connection or pages required for software to
  download updates
• It is possible for software not to function
  properly if the default browser is not set to the
  internet explorer.

3

• Methods to fix the QuickBooks payroll update
  error 12031
• Method 1
• In QuickBooks, you first need to open the
  Internet connection setup menu
• Once you have selected Internet properties, click
  on it
• The user will then see various tabs in the
  internet properties
• In this case, the user must click the advanced
  tab out of the options available
• Make sure the advanced settings match
• Click on the apply tab next
• Then click OK, as well as closing the window
• Finally, QuickBooks should be closed and reopened
  so that the payroll update process can be
  repeated.

4

• Method 2
• This method requires the user to close QuickBooks
• Next, click the Internet Explorer button
• Select tools, then Internet options, then click
  the OK button
• The next step involves clicking on the security
  tab, along with clicking the globe icon. If this
  zone is set up for medium high security, the
  security level must not go beyond that
• Next, make sure that the content advisor tab is
  selected in the content tab
• If you have to disable the content advisor, click
  on the enable tab, enter the password, and
  subsequently disable it
• After clicking on the connections tab, the
  following steps will be required
• Choose the option Never dial a connection
• After dialing into the node, make sure that the
  correct ISP is selected
• Next, click the OK button

5

• Additionally, click LAN settings
• Make sure you have checked the automatic detect
  settings option
• And then verify the use a proxy server checkbox
  is clear
• Once the checkmark is done, you should use the
  proxy server. Please document the full address
  and port as well
• In the scenario that the port is a different port
  than 80, you do not need to uncheck using a
  proxy. Use the proxy box for testing as well. In
  the case where the port is 80, you can uncheck
• In addition, go to the LAN settings and click OK

6

• Once that is done, select advanced
• It is necessary for the user to click on restore
  advanced settings
• Furthermore, scroll down so that you can see USE
  TLS 1.0, USE 1.1, and USE QuickBooks TLS 1.2
  options
• Make sure USE TLS 1.0 is checked as well as USE
  TLS 1.2 is not selected
• Once the user clicks OK, the Internet Options
  window will be closed
• Additionally, close Internet Explorer and restart
  the system
• The final step is to reopen QuickBooks and update
  the software again to see if the problem has been
  resolved
• Conclusion!
• These steps can be of great assistance in
  resolving the QuickBooks error 12031. A
  professional should be consulted if you are still
  having issues or are having any questions.
• We offer QuickBooks customer support and
  QuickBooks certified ProAdvisors to assist you
  with the error. If you prefer, you may call us at
  our toll-free number, and leave the rest to our
  experts.