DPS Community Service

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DPS
- Community Service Presentation
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Introduction
- What is Community Service?
Community service is work performed by an
individual or group of people for free with the
intention to benefit other people in the
community. Community service may be compulsory or
can be done voluntarily. It is commonly
conducted by a local community like school,
education institutions, non-profit organization
(NPO), or house of worship
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Objective
Strive to improve the RhR Hotel business by
promoting the hotel.
Promote the RHR Hotel which is facing
difficulties due to the Covid-19 pandemic
Aim to attract more customers to stay at the
hotel by highlighting its Housekeeping
department and advertise the RhR Hotel Ramadhan
Promotion
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How?
Commercial Video
Poster
Create a commercial video of RhR Hotel focusing
on Housekeeping Department
Create a poster for RhR Hotel Ramadhan Promotion
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Week 1
Weekly Progress (part I)
TEAM FORMATION
A large team were formed,
some of the positions were
selected, and the responsible
department were being
chosen.
Team DPS (13) DCA (1)
Team Leader Bryant
RHR's Department
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Housekeeping department
Week
Week
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BRAINSTORMING
TEMPLATE
There are 2 types of
The first draft template of the
discussion being held this
week.
storyboard was out, we then
First, brainstorming on what
suggest some more
adjustment to let the video
were our expectations to put
into the video
become more informative and
attach to the estimated time,
Second, answer the crucial
questions, suggested by the
setting by the lecturer.
lecturer.
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Week 6
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Week
TASK SEGREGATION
PROGRESS
This is the week where we
started the discussion on the
The group leader had a
report and splitting the task
session with Madam on the
Week
among group members. We
progress of this project.
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also discussed thoroughly
Besides that, we also had a
FEEDBACK
uncertain parts of this task.
discussion on the method of
improvising our initial
promotional videos.
The Lecturer provided us with
her feedback on our video
ideas during our session. From
there, we proceed with our
discussion on the amendment
Weekly Progress (part II)
of our video ideas.
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Week 7
Weekly Progress (part III)
SUBMISSION
This is the week where we
submit both the report and
video. Overall, our group are
satisfied with the outcome of
this work.
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Week
Week
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INDIVIDUAL
MOODBOARD
ASSIGNMENT
After receiving a new task
from Madam, all of us decided
For this week, we do not have
to do our own separate mood
any group assignment.
board and from there, we will
Instead, we were tasked with
select the best three to be
a self-reflective essay as our
individual assignment.
presented.
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Week 12
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Week
TASK SEGREGATION
PRESENTATION SLIDES
All of the members separate
the responsibility in different
We begin to design the
parts of the Presentation
Week
Presentation Slides through
Slides and be mind on the
Canva and any other
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Likes and Share amounts on
preparation for Next week
POSTER
YouTube.
Community Service's
presentation.
The selected Moodboards'
owners will be responsible for
the Posters design and finally
voted by all of the members, to
pick 2 out of 3 Posters for
Weekly Progress (part IV)
submission.
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(No Transcript)
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able to gain the knowledge of creating a proper
commercial video less exaggerate transition and
fonts understand how to download the video and
change the background by referring to the
logo understand how to organize the whole
commercial video
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P R O B L E M
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CONDITION 1
-Dtfftcult to download the vtdeo The video needs
to be download from the youtube, which is
youtube doesn't let to download the video
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As goes by the solution to be solve this problem,
we found out that a website could be download
the video by just paste the link.
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CONDITION 2
Hard to remove the watermark We found out that
the video that we need to download are actually
have other's person watermark
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Other's person watermark
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Solution
We would be crop the original video become
smaller, which is crop the watermark
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CONDITION 3
Unable to find a music that suitable for the
commercial video By doing the commercial video,
we need a good music that suitable for our
video, but we unable to found out the great
music.
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For the solution, we finally search the music in
youtube, which is the music name called
Paradise, by Ikson
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CONDITION 4
Struggle of the subtitles fonts and
transition During we editing the video,
because we lack of experience and not the
professional, so we much struggling in the
subtitles fonts and the transition.
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CONDITION 5

• Lack on resources, editing video and the quality
  of the video doesn't clearly enough

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Condition 6
The pink hotel logo
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Problem
The pink hotel logo looks blur from the website
Condition 6
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Condition 6
Internal Problem Less skill in imitating the
hotel logo
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Action Plan Taken 1
Microsoft PowerPoint is used to check for the
colour code
Condition 6
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Action Plan Taken 1 The colour code is
applicable in Canva
Condition 6
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Action Plan Taken 2
Canva is used to imitated the text form of the
pink hotel logo
Condition 6
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Condition 6
Details Background pink colour code - CD0F69
First r - Now Think front style h - Now Think
front style with Bold Second r - Now Think
front style in separate text box and move closer
to h rhr front size - 276 HOTEL - Hero
Light front style and size 73.5 line - line
weight is 2 _at_SELAYANG - Open Sans front style
and size 54.3 Hotel information - Poppins Light
front style and size 23
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Condition 6
Reason The pink hotel logo can then be adjusted
in the middle with more pink colour area Once it
is done, this can be downloaded and insert into
video editing software
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Condition 7
Internal Problem Less experience of staying at
hotels No idea which department to choose
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Condition 7
Action Plan Taken 1 The facilities of different
departments are tried to explain to the group
before deciding which department to focus
Booking hotel websites such as Agoda and Expedia,
Instagram and Facebook Page are accessed to
check for the updates in cleaning routine for
the pandemic
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Condition 7
Action Plan Taken 2 Booking hotel websites such
as Agoda and Expedia are also accessed to check
for the landmarks Google Map is used to search
the nearby attraction places to understand the
purpose of staying there This is to have the idea
of choosing the right background music for the
commercial video
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Condition 8
External Problem Video shooting and photography
of the hotel room cannot be done during this
pandemic Action Plan Taken Hotel's main
website, Facebook, YouTube, Instagram and hotel
booking websites are accessed to get the photos
and videos of the hotel
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Condition 9
Internal Problem New to storyboard Lack of
experience in making storyline Action Plan
Taken Ideas shared by group members are
collected to arrange the storyline in the
provided storyboard template Draft version is
sent to lecturer to seek for feedback
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Condition 10
External Problem The requested video clips for
housekeeping and a photo of the hand sanitizer
to be included with the amenities are not
provided Action Plan Taken The hotel's Instagram
has the photos of housekeeping, but are not up
to the expectation, so the plan is cancelled
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Condition 11
Internal Problem The video editing software does
not have the function of collaboration with
others Action Plan Taken When the draft video
is done, storyboard is used to as a guideline to
double check for the mistakes patiently Different
ideas shared by group members are used to
evaluate in comparison to get the best result A
draft version is showed to lecturer to seek for
feedback
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Condition 12
Internal Problem Lack of experience in doing
timeline Action Plan Taken Calendar is used to
estimate the date to complete certain tasks for
the commercial video
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Condition 13
External Problem Commercial video uploaded in
Facebook page is deleted Action Plan Taken When
the commercial video is uploaded in YouTube,
group members take turn to share around and keep
a record of the results every day
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Results
Facebook Page Likes - 101 Views - 503 Shares -
80 Comment - 1
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Results
YouTube Channel Likes - 132 Views - 459 Dislikes
- 2 Comment - 5
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POSTER LESSON LEARNED
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LESSON LEARNED
Able to use the space wisely without
cramming too much information
Able to choose the right type of
fonts so that the words are clear and
readable
Learning to add and edit pictures on
the poster
Able to choose suitable and
at ractive colours from the colour
palete
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Condition 1
Internal Problem New to moodboard and poster
design for hotel Less skill in using
Canva Action Plan Taken The hotel logo is
duplicated to new Poster Design in Canva
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Condition 2
External Problem Lack of reference
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Condition 2
Action Plan Taken 1 The hotel logo is arranged
in different positions to share some ideas for
moodboard and poster design
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Condition 2
Action Plan Taken 2 Original colours of the
hotel logo are placed to allow group members to
try working on poster design
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Condition 2
Action Plan Taken 3 Canva link is shared to the
group for the members to try doing the designs
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Condition 3
Internal Problem There is a confusion of
focusing on hotel room rate and sahur Action
Plan Taken To clarify with the lecturer to
double confirm
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Condition 4
Internal Problem Less experience in moodboard
design Action Plan Taken Group members have
tried to do different moodboard designs The
lecturer is invited to join in Canva to provide
the feedback
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Condition 5
Internal Problem Less experience in poster
design Action Plan Taken Take note of what the
lecturer expects during the presentation for
moodboard design Read the feedback of other
moodboard designs from other courses in the
provided Google Drive folder Search for the old
sample from the hotel social media website for
reference
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Conclusion
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In this post-pandemic era which the worlds
economies are expected to be gradually
recovering and do a re-boot in their
businesses. Once the borders are open,
international tourist will start coming in and it
will be good for the hospitality industry.
Currently, being in the Ramadhan month, we take
this advantage to promote our clients RHR hotel
comfort stay and it wide varieties of
mouth-watering Buka Puasa Buffet as this is
the best time to advertise it out in the social
media and other medias. To ensure the hotel gets
it repeat and new business in the near future, we
focus mainly on improving customers satisfaction
to the highest level, especially in the
housekeeping department, to have the most
enjoyable experience and comfortable stay, in
order to get future business and recommendations
to their circle of contacts too.
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Conclusion

• Community service is essential to our society,
  and in this project team from Erican College,
  put in a lot of effort under the guidance of
  Madam Ni, to promote our clients RHR Hotel with
  the aim to attract more customers to stay at the
  hotel by highlighting its Value Propositions,
  such as the best housekeeping department and its
  friendly staffs, who constantly do their best to
  provide the highest standard of a clean and
  sanitized, comfortable and safe environment for
  the hotels patrons.
• The values and lessons acquired through this
  community service project is the participants
  have learned to adapt to the new method of
  virtual teamwork, and have successfully
  completed this project, which we hope and believe
  will give high positive impact to our clients
  hotel business.

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Acknowledgement
First and foremost, we thank Madam Ni for her
guidance and experience in doing this community
project. Challenges such as producing the video,
preparing the report, presentation, the posters
and etc., was a big experience. This is where we
start to learn how to use new applications, i.e.
Canva, which can be very valuable in the
future. Once the framework was given, and a
leader appointed to lead and the rest slowly fall
in to take their positions to do their
part. Week after week, Madam Ni constantly
reviewing the progress, we got somewhere and
seeing our community project effort materialized.
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Acknowledgement
2/2
We take this opportunity to thank all our team
members in this project listed in the team chart
below, the reporting team, and a special thanks
to those leading with the major tasks listed
below-
1.Project team leader 2.Preparing the draft
- Bryant Wani
3.Storyboard and Timeline Rachel Hong 4.Video
Editing Chee San Desney Woon
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Project Team Chart