Top Customer Experience Management Platforms

1
Top Customer Experience Management Platforms

• Customer Experience, Customer Service, Customer
  Engagement, and many such words are getting huge
  attention.

2
What is a Customer Experience Management (CXM)?

• A customer experience management system (CXM) is
  a technology that empowers businesses to manage
  their organizations interactions with customers,
  both present and potential. The customer
  experience management is Crucial great customer
  experience management platforms can, Strengthen
  brand preference via differentiated experiences.

3
Why customer experience management is Crucial?

• The concept of customer experience (CX) might
  sound idealistic, but any business or marketer
  who puts it away as such is sadly out of touch.
  As a matter of fact, CX has become a cCX has
  become a crucial differentiator in the present
  days hyper-connected and hyper-competitive
  market.

4
Adobe Experience Manager -

• It is a cloud-native customer experience tool
  with content and a digital asset
  management-centric approach. Being a part of a
  comprehensive digital marketing suite that is the
  Adobe Marketing Cloud, Adobe Experience Manager
  provides features for content creation, digital
  asset management, form building, etc.

5
Acoustic -

• Previously known as IBM Tealeaf, Acoustic
  Experience Analytics is an AI-powered platform
  that empowers businesses to analyze and get to
  the root cause of customer behavior to improve
  and enhance customer retention and conversion
  rates.

6
Medallia -

• Medallia is capable of analyzing multi-channel
  feedback in real-time to uncover patterns and
  predict customer behavior. Medallia is easily one
  of the leading Customer Experience Management
  solutions available with more than 1 million
  active users monthly.
• For more such updates, check Out recent Martech
  Cube blogs.