Live Captioning Service For Media Production

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Live Captioning Service For Media Production

• CASE STUDY

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• INTRODUCTION TO WRG LIVE

• Over 25 years in the communication industry, WRG
  is a pioneer live communication agency in the UK
  that effectively harnesses the full potential of
  digital technologies in delivering a powerful
  brand experience to target consumers and
  client-marketers.
• They engage the internal and external audiences
  through the exotic creation of live experiences.

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• Whether youre planning an in-person event or
  need assistance with online or hybrid event
  production, working with WRG will ensure you the
  final product that is unique, memorable, and most
  of all provides results.

CLIENT REQUIREMENTS

• WRGs Senior Production Manager, Cassie
  Burkinshaw, contacted CaptioningStar to caption,
  translate and subtitle her videos on
  cybersecurity in 5 languages.

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• We were happy to assist her with 495 mins of
  video recordings. These pre-recordings were 12
  Zoom live sessions which had one to four speakers
  in each session.
• The duration of the first three sessions was 15
  minutes each, the subsequent six sessions were 45
  minutes each, and the last three sessions were 60
  minutes each.
• All the 12 files need to be captioned and
  translated into English, Spanish, French,
  simplified Chinese, and Chinese Traditional.
  Along with translations, video subtitle service
  to all the other languages and SRT files were to
  be provided.

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The Discussion

• CaptioningStar follows the US timings, but Cassie
  wanted all the discussion to happen on the UK
  timings.
• We made our sales representatives available as
  per the clients choice.
• Thus, four representatives were nominated for
  this project on our behalf. We had back-to-back
  emails, as Cassie had many questions to be
  addressed.

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• Also, their requirements kept changing as she
  wanted Canadian French instead of French.
• The duration of minutes was reduced to 240 and
  then to 180 required the Arabic language to be
  added, changed the format in which the captions
  were to be delivered.

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• She also came up with a lot of queries which our
  team addressed patiently but within minutes.
  Depending upon her requirements, there were many
  proposals sent, and in the end, Cassie concluded.
  
• The quotation was finally approved, and we
  received their sample files.

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• The duration of minutes was reduced to 240 and
  then to 180 required the Arabic language to be
  added, changed the format in which the captions
  were to be delivered.
• She also came up with a lot of queries which our
  team addressed patiently but within minutes.
• Depending upon her requirements, there were many
  proposals sent, and in the end, Cassie concluded.
  
• The quotation was finally approved, and we
  received their sample files.

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THE BEST, DELIVERED TO WRG.

• Immediately after receiving the files,
  transcriptionists started working on them.
• We had to send them the transcription for review,
  get their suggestions and thereafter add
  captions.
• Immediately after adding English captions, our
  team assigned qualified and experienced
  translators in all the six languages of their
  choice to get the subtitles ready.

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• Finally, our native language translators came up
  with the scripts.
• We uploaded the samples. The client was satisfied
  with the captions and subtitles.
• Now that our real work has started.
• Two files were sent to us for captioning and
  subtitling.
• But not all the videos needed subtitles in six
  languages.
• A few required only three languages, a few in
  four languages.

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• It was time-saving that Cassie sent us a
  spreadsheet making a note of the language
  preference for each video and the time within
  which they were to be uploaded with captions and
  subtitles.
• The standard turnaround time for captioning and
  subtitling is 4 to 5 business days, but Cassie
  wanted it within 48 hours.
• Processing within her timeframe was super rush
  time for us and incurred additional costs as
  several experts had to work on each session.

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• The client was entirely satisfied with our price
  that we proceeded immediately.
• They delivered the first set of files in 48
  hours. We ensured all our captions and subtitles
  would be over 99 accurate.
• We transcribe/translate, timestamp, create closed
  captions sidecar files (SRT files), check the
  quality, and proofread them before delivery.
• We do all these processes manually to ensure
  maximum accuracy and perfect time synchronization.

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CHALLENGES WE FACED

• Their video hosting platform provider was
  MediaSoil.
• MediaSoil did not support SRT files. Our team
  tried to solve their technical issues, but all in
  vain.
• We suggested using captioning files in the VTT
  format. A sample file was done for them, and to
  their amazement, their file formats were not
  supported on MediaSoil.
• We charged nothing extra for the VTT format
  files. We gave them the captions in both SRT and
  VTT format.

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• All the completed files were uploaded to dropbox,
  where we created separate folders for them
  according to the languages and sessions.
• Cassie was extremely happy for our timely-
  delivery, quality work, and prompt response to
  all her problems.
• Everything from start to finish was completely
  smooth, and we received their gratitude for our
  hard work.

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• She also referred us to her other clients, and we
  are happy to work with them.
• We also undertook their projects and submitted
  everything before the stipulated time.
• This new client was quite impressed with our
  work.
• We are still receiving other clients from Cassie
  and still working with WRGs current projects.

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THANK YOU
18
108-44 63rd Rd, Queens, NY 11375, United States
1 707-200-4628
Info_at_captioningstar.com