Employees Leave Managers, Not Organizations (1)

1
Employees Leave Managers, Not Organizations
2

• High levels of turnover among employees is
  usually a sign of an incompetent manager.
  Employees dont want to stay involved with a
  company where their manager is not providing
  leadership, guidance, motivation and support.
  Poor morale generally increases staff turnover
  and lowers productivity and profitability.

3

• The success of any business depends largely on
  the effectiveness of its managers. Good managers
  make the right decisions thereby ensuring that
  the business can take advantage of any
  opportunities available. At the same time, good
  managers protect the business by anticipating and
  proactively managing any threats to its welfare.

4

• Managers have direct influence on the employees
  they manage. Managers have the responsibility for
  aligning the performance of their employees with
  the organizations goals. Management is a
  discipline that consists of five general
  functions planning, organizing, staffing,
  leading and controlling.

5

• Poor service quality is another common sign of
  incompetent management. Examples of poor service
  quality include frequent service interruptions,
  rising levels of product returns or service
  cancellations and increasing numbers of consumer
  complaints. Customer service and quality control
  are related issues. If a small business sells
  inferior quality products or provides substandard
  services, the volume of calls to its customer
  service department will increase.

6

• The company may not have enough representatives
  to handle the increased call volumes, which could
  mean even more angry customers. Incompetent
  managers are not able to provide consistent,
  strategic guidance to employees. They often
  provide overly optimistic revenue and profit
  forecasts. If they are unable to meet these
  forecasts, stakeholders lose faith in the
  managers.

7

• Competent Managers Create High Employee
  Engagement
• High employee engagement is directly linked to
  higher employee productivity, higher
  profitability, and lower absenteeism and
  turnover. To ensure high employee engagement,
  companies have to ensure that every team is led
  by a competent manager who understands the needs
  of their team. High performing teams are high on
  motivation and engagement. Managers are
  responsible for motivating their teams. The
  managers job is to build teams that are highly
  productive and organizations that are profitable.

8

• How to Hire Competent Managers
• By using talent assessments during hiring,
  organizations can base their manager selections
  on objective measures of competencies.
  Psychometric assessments help assess the
  cognitive, behavioral, and personality related
  competencies that predict how well a person will
  lead a team, and how well they will keep their
  employees motivated and engaged.

9
(No Transcript)